Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, affordability, and robust features that boost sales and customer engagement. Key features like automated review collection, seamless Shopify integration, and customization options are highly valued. The support team, particularly Yusuf, is praised for exceptional customer service. Standout elements include handling video and photo reviews and a Q&A feature. Merchants value the app's contribution to business growth and its cost-effectiveness.

Edited October 1, 2019

Awesome App. Awesome support. Answered all questions swiftly and sorted a few things out for us. Keep it up!

Touch Plus
United Kingdom
Almost 3 years using the app
July 20, 2020

Great App with video upload feature, hopefully the server will get faster soon :) And great customer service with integration with AfterShip to set your specific time period to send the reviews and keep emailing the customer until they review. Prob will get 3x more reviews with this app. Hope the custom Avitar logos will be added soon too! :)

Aerial Vation Inc
United States
Almost 3 years using the app
Edited June 30, 2020

This app has been a fantastic help for my start up business, Sole Kids www.shopsolekids.com

It's helped me create credibility for my products and the team (particularly Anna) has been sooo helpful with every little question I've had. Highly advise getting!

Sole Kids.
Almost 3 years using the app
Edited May 17, 2023

I am leaving a review. When it works, it works great. There can be glitches. This concludes my review.

Silver Falls Sustainability Co.
United States
Almost 3 years using the app
HelpfulCrowd replied May 3, 2023

Hey there Silver Falls,

Thanks for the feedback and we are so sorry that we weren't able to address your issues in real time. We always try to provide real-time support, but it might take us a little longer due to other client requests, as is the case yesterday ;-(

We've listened and Yusuf in our care team is reaching out to you directly to get to the bottom of the plan upgrade.

In regard to the Safari issue, we've also recently just launched our embedded app and have found a snag in it when using Safari, as Apple has locked down on all cookies. For that reason, we are temporally recommending other browsers until the team can release a fix. The browser is not related to the access to the slider though, that is a plan restriction issue that Yusuf will address with the developers. We apologise for the inconvenience and hope to have all it all straightened out in the near future.

We appreciate the continued support and hope to get all these above snags sorted out for you in quick order and get you back to being an advocate.

Thanks again for taking the time to write the feedback.

Edited July 20, 2020

It's also easy for customers to write reviews. As a bonus Yusuf from the helpful crowd was incredibly helpful, professional and lovely, I was considering leaving and he explained to me reasons I should stay, And I will be staying now because of him. https://sarahnorahskin.com check out my store!

Sarah Norah Skin
United Kingdom
Almost 3 years using the app
Edited July 8, 2020

I switched to use this review app because it supports video comments, includes Q&A, and invites review automatically. It was not easy to upload previous reviews using their templates, but customer support was great and Yusuf solved my problem within a minute.

United States
Almost 3 years using the app
Edited February 9, 2023

https://vintageatticsevenoaks.com We are so pleased with this app. Yusuf helped us to tweak it, we have been using this app for a couple of years now and can really recommend it. Yusuf from HelpfulCrowd has made lots of adjustments to help us integrate with product tabs! Thank you :)

Vintage Attic Living Sevenoaks
United Kingdom
Almost 3 years using the app
November 14, 2020

This app is awesome and their customer support is second to none..I am a free plan member but the support I get is absolutely mind-boggling...instant reply...instant solution...can't find a single flaw. Yusuf's support is fantastic...not a single second delay in response and support...keep up the good work

United Kingdom
Almost 3 years using the app
April 21, 2020

This app is the best among its class, the customer support is the best, thanks for the helping hand with setting it up

United States
Almost 3 years using the app
Edited November 29, 2022

This is a great app! I have needed help twice and each time the response was quick and my issues sorted! Tend not to leave reviews but I'm happy with the service Yusuf provided today. www.dilecta.co.uk

Dilecta Cosmetics
United Kingdom
Over 2 years using the app