Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

May 29, 2023

I´m surprised of the efficiency and speed of the support time. Jed is great at that! Really happy with the service.

ALMA Marca
Spain
2 months using the app
May 31, 2023

Vitals app by Shopify is a game-changer! John Seth S. from customer support provided exceptional assistance. Highly recommend!

noliro
United States
About 1 month using the app
May 14, 2023

Support is quick and helpful and there are so many features. Great value for price! Totally recommend it.

Looney Feet
Israel
15 days using the app
May 6, 2023

good experience so far with the app, customer service is quick and professional - working straight to find the solution as fast as possible.

AusEssentials
Australia
1 day using the app
November 23, 2023

tres bon

voiture de rêve
Canada
9 months using the app
October 29, 2023

I never write reviews but i am super satisfied with this customer service at vitals.
Zues is absolutely incredible. defo recommend

Actual Supps
United Kingdom
About 3 hours using the app
October 10, 2023

Outstanding App and outstanding service from the guys at VITALS. Was helped by JED via live chat and he fixed my issue and introduced custom coding in a matter of seconds which has now made my site look AMAZING!

KewbzUK
United Kingdom
About 2 hours using the app
July 19, 2023

Very good and the support team is lightning fast. The subscription is economic for the goodies it offers

PetCub
Greece
4 months using the app
May 1, 2023

Fantastic app. lovely 24/7 service. very helpful. There even gave me suggestions on how to make my store look better

Dapper Industries SA
South Africa
5 days using the app
September 10, 2023

Response time is very fast, I'm pleased

Ozera
United States
6 months using the app