Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, seamless installation, and over 40 features designed to enhance online store functionality. Many have reported increased average order values and a broader international customer base. Despite its multitude of features, the app is praised for not affecting page load times. The customer service is commended for quick and knowledgeable responses. Merchants appreciate the robust marketing and sales tools, including dynamic product recommendations and smart upsells, which have noticeably increased revenue. The built-in analytics dashboard allows for real-time monitoring of marketing strategies. The app is cost-efficient, providing multiple features in one place, saving merchants from outsourcing individual pieces. The 'Visitor Replays' feature provides valuable insights for site optimization.

December 9, 2020

Customerservice through chat was immediate and superfriendly . The requested changes were made lightning fast. Very happy with the results!

Rainbowwingz
Netherlands
About 3 years using the app
March 3, 2021

Incredibly fast response times and very helpful customer service. I contacted them to help me update the layout of my product reviews and they were very helpful.

Melliflus
United States
About 3 years using the app
August 12, 2021

I love this app - you can do so many things with it. Their customer support is awesome as well. They respond right away and fix any issues or concerns asap!!

Bon Bella Boutique | Women's Style Clothing
United States
About 3 years using the app
August 27, 2019

Vitals is by far the most valuable app in the app store :) we've used it for about 1 year for currency conversion (integrated seamlessly with Shopify multicurrency), GDPR, upsells, reviews...
This should be the first go-to app before installing anything else.

Support is outstanding too, responsive and always deliver. Thanks guys, keep up the great work

FreshForPandas
United Kingdom
About 3 years using the app
February 6, 2020

We've been using this app for about 6-months now and absolutely love it! It works so seamlessly and really matches the layout of the site. You won't regret using this app!

I've read customer reviews on other apps always claiming that the customer service is so fast, but I guarantee you those other apps are not nearly as fast as the Vitals Support Team (shout out to Vladimir). I had two separate requests this morning and they were both finished within seconds. Seriously! By the time I went to the printer to grab some paperwork and came back to my desk, I had already received an email that it was done. It's the best and quickest customer service I've ever had in my life.

Foods Alive Inc.
United States
About 3 years using the app
Vitals replied February 7, 2020

Thank you for the review! We really appreciate customers like you. We really try our best to make sure we can help everyone as quickly as possible.

December 22, 2020

Great support. Live chat agent was able to correct the issue within minutes. Its to bad not all apps have such outstanding service.

LevKom Lighting
Canada
About 3 years using the app
Edited April 21, 2022

This is the forth store we are using Vital. Happy! And Gary is the Best as always. Fast and responsive on our questions!

Materiol
Hong Kong SAR
About 3 years using the app
Edited January 20, 2021

I don't normally write reviews but Amazing app full of features and super fast support that goes above and beyond thanks you!!

Spectrum Angel Eyes
Australia
About 3 years using the app
Edited November 19, 2020

Excellent solution. All topic included on description is real and the customer service is fast and 24/7

bevulife.com
United States
About 3 years using the app
February 25, 2021

Vitals est déjà composées de beaucoup d'applications, et de futures a venir pour améliorer le package, top !!!

Brico-Innov
France
About 3 years using the app