Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

Edited March 10, 2020

Vitals is amazing -- and support is top notch! Every Shopify store needs to run Vitals. I'd say that's true even if you run just a few apps like we do. The apps here are coded FAR better than most, and are hosted properly on Cloudflare's servers. Vitals is impossible to beat!

To the developers: What would be really cool is if the internal reviews system could auto-sync to a dedicated review service regularly. We run Growave and may move to Stamped or even Yotpo.

Keeping the internal reviews in sync with the review system we use would allow the Vitals to use the star rating in recently reviewed and related products. That'd make using your apps much more powerful. I love to see those star ratings everywhere!

Alternatively, we could consider using the Vitals review system natively if you asked Q&A. That's a feature we find essential.

The other killer feature of review system would really be SEO and microdata. Whatever leads to better ranking is ultimately the system we're going to go with. Since your programmers seem to be smarter than most, I bet you could beat most systems on the SEO front.

There was also an British made review system that did something ingenious. They used Typeform to gather reviews. Friends of ours used it on their site. That got far more reviews than normal due to the fantastically fun interface Typeform has. Consumers just seem to participating with Typeform.

If Typeform is affordable by API for developers like you, perhaps that's something else you can consider? They have that "addictive UI" thing going on that perhaps you can just bolt on, and let Typeform figure out how to make it even more addictive with time.

Thanks for your consideration!

Androtics
United States
About 2 years using the app
Vitals replied March 16, 2020

Your recommendation is very much appreciated. We'll make sure to keep the app the greatest :)

April 15, 2021

Great app, with a lot of features, which really helps one to get into the game. The support is top notch, very kind and fast! loving it so far!

Angelicas Wunderwelt Shop
Austria
About 2 years using the app
July 31, 2021

Amazing app and great care for customers. Have been using vitals for years, still one of the best apps!

LashAura™
Spain
About 2 years using the app
June 10, 2022

this app is cool. a lot of feature and the support is very fast. High recommend. Thank you for your help

Unifinz
Vietnam
About 2 years using the app
April 12, 2023

excelente aplicación soporte técnico en inglés y español es genial! Totalmente recomendado para todos!

La Casa del Medico
Panama
About 2 years using the app
October 25, 2021

Top notch customer services! The team is always ready to help when I have issues with the app, most of them are fixed almost immediately. Thank you so much for the support. Stay awesome!

The Vegan Gift Shop
Singapore
About 2 years using the app
Edited December 11, 2018

I love this app. I was trying to figure out how to make my store load faster and started getting rid of my excess apps. I thought I would go bare bones for awhile and be more selective of what apps to add so my site wasn’t bogged down. Then I came across this app. It costs way less than the cocktail of apps I was running, replaced all of them but one, and my site is so fast! Support is amazing, they help quickly and they have a bunch more ideas of new functions to add, soon no one will need multiple apps they will just need this one. In a world where theres a subscription everywhere you look it’s nice to simplify. Thank you!

BlissGirl
United States
About 2 years using the app
March 16, 2022

Great value for money. So much is included in this app. They also have really helpful tutorials and help to make sure you can get the most from the app. I've contacted support twice for some help with design issues and I've been blown away by how fast the team gets back to me. Very impressed.

One Less Car Cycling Accessories
United Kingdom
About 2 years using the app
June 18, 2021

I use many of the apps provided by them and it has surely improved my conversion rate and also my average order value. Their support is just awesome and always there to help in any case

Krafty Bear
India
About 2 years using the app
Edited July 1, 2019

I use this App for so much it is hard to list it all. There are still a few gaps but I can not believe how much money I have saved using this app.

When the Upsells is added to Vitals, it will be impossible to be beat. Great customer service, responsive to requests.

simplycurvyfashions.com
United States
About 2 years using the app