Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, seamless installation, and over 40 features designed to enhance online store functionality. Many have reported increased average order values and a broader international customer base. Despite its multitude of features, the app is praised for not affecting page load times. The customer service is commended for quick and knowledgeable responses. Merchants appreciate the robust marketing and sales tools, including dynamic product recommendations and smart upsells, which have noticeably increased revenue. The built-in analytics dashboard allows for real-time monitoring of marketing strategies. The app is cost-efficient, providing multiple features in one place, saving merchants from outsourcing individual pieces. The 'Visitor Replays' feature provides valuable insights for site optimization.

October 31, 2018

Really awesome app. I had some issues with 2 of the features with my theme, they responded very quickly and both time resolved the issues within a few hours. They must have a very dedicated team to make this work! Highly recommend!

Serial Chiller
United States
Over 1 year using the app
September 17, 2021

I have only been using this app for a little over a week and the support has been some of the best I've experienced. Some of the apps don't have every feature I want but they do the job well and I can see that many of my feature requests are already planned on the roadmap, so I'm happy to be patient and stick with an app developer that delivers excellent service knowing the features will be here soon.

Woohoo Body + Happy Skincare
Australia
Over 1 year using the app
January 7, 2022

Your team clearly earns the reputation you have with excellence Response times, willingness to resolve, answering EXACTLY what I asked with no BS whatsoever.
Top class!
You have totally earned my future business and recommendations.

Ion8
United Kingdom
Over 1 year using the app
December 11, 2018

Such an amazing App! I was able to get rid of so many other apps after installing this and simplify my admin! Best thing I have ever added! Saved so much time!

Dusty Rose Essentials
Australia
Over 1 year using the app
March 13, 2023

great experiance. Great job. So happy to download it. There is everything combined with a good team.

MyRolar
Germany
Over 1 year using the app
October 7, 2021

The support team is really doing their best to solve my technical issue ( Ajax Cart). Thank you so much Michael J for your complete assistance.

ThomasPetRx
France
Over 1 year using the app
June 1, 2020

When the pandemic hit I had already had two months of no sales on my website and I was ready to start cutting expenses just to stay in business. It was not an easy decision but my first plan was to cut Vitals.

I was contacted by someone from the team asking why I was cancelling and I explained to them I could no longer afford the app though I felt bad cancelling because this app is so insanely valuable to me.

Turns out my business started picking up and I recall at least 2-3 people told me that they made a purchase because they saw the quantity was low and I forget but I remember another feature specifically brought value and was the reason the customer made a purchase.

I have since decided to keep Vitals. They really care about their customers. They offered a 30 day trial when I was ready to call it quits with the app. Their customer service is amazing and their team really cares.

Underpaid Clothing
United States
Over 1 year using the app
May 13, 2022

Very impressed so far with all the features and the people on support johnny and jills on the spot. Thanks sofar everyone at Vitals!

Clear Sky Distributors
South Africa
Over 1 year using the app
June 22, 2021

Incredible app with amazing customer service. It has everything you need! it is a must have for anyone using Shopify.

Don's Clothing Company
United States
Over 1 year using the app
December 1, 2021

I had a problem on my website (I thought), I went to ask for help in the chat and I was helped within 2 minutes. He immediately investigated and helped me a lot! The app also works really well! The service is really good!

Zenziza
Belgium
Over 1 year using the app