Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

January 10, 2023

I had an excellent experience with a Vitals representative. The problem with product reviews has been solved immediately and without many other troubles.
Great, thanks for your kindness and help!

SANOLY
Romania
About 1 year using the app
May 12, 2022

Michael helped me tremendously! He assisted me with setting up pre-orders for my store as well as announcement bar update. Michael was very informative and provided additional info to keep me in the know and assured that I understood.

GLAMGIRLIFE
United States
About 1 year using the app
January 9, 2021

Recommended! Their service is best, nothing to complain. Rey from VITALS support is awesome, he helped to solve my problem in less than 10 mins, good job on the prompt action :)

Maru Maru Hub
United States
About 1 year using the app
November 11, 2021

Just been testing for one week, but the app pretty much sums up everything you need. Especially the service is incredible, they really help you with whatever you need. Costin was super kind and helpful. Can recomment 100% until now.

Thriving sportswear
Germany
About 1 year using the app
July 20, 2021

This app is helping me a lot.
It is very complete and has many interesting features, it cannot be missing in your E-Commerce

CHARM
Italy
About 1 year using the app
October 4, 2021

such a great app that includes all amazing features you need. also the customer service is super goof & helpful for any kind of troubleshooting. Costin from the support helped me our a lot. thank you!

Glamjet
United States
About 1 year using the app
March 6, 2020

I have 2 stores running Vitals, very powerful app. saved me a lot of time and money! The first thing I will do for my next store is setting up vitals.

MyGizmo.Shop
Hong Kong SAR
About 1 year using the app
Vitals replied March 16, 2020

We wish you all the best and we hope that you will create many successful stores. Thank you!

May 26, 2022

Die app enthält sehr viele wichtige Marketing Funktionen und der Customer Support ist wirklich spitze! Bin sehr zufrieden.

hugs& freckles
Germany
About 1 year using the app
January 28, 2023

This app is absolutely amazing! They have near 24/7 support and help you with any and all problems you have!
There are so many features for the first month after i got this app I was always discovering something new! (and still am). The team are such lovely people and it is a pleasure to work with them!
Not to mention all the awesome features they have in the app!
There is only 1 feature I wont use (their GDPR bar is not GDPR compliant) and 1 I will move to a new platform soon - email marketing platform - they are good with basics and if you are not planning on using email marketing much they are fine - but there are a lot of limitations as to what can be done there (eg cannot personalise discount codes and only send a limited number of emails out - yet at least! They are always coming out with new features!).
For the amount you pay an the integrations between everything though this is an amazing app!

The Period Pain Co
Australia
About 1 year using the app
Edited September 23, 2020

I installed many apps for currency, reviews, popups, session recordings and SEO. VITALS saved me a fortune. All in one App.
I have one negative point only, that the store overall speed and loading has decreased. It is not noticeable, but it is there. Still not deal breaker for me. Good Job. (Update)
I had to raise my review to 5 starts.
I was using one of the app feature, and there was minor thing that i wanted to change. I reached their support and mentioned my issue/request. In no time, their support reached me on my email, and was so helpful and beyond. They fulfilled my request so fast! Actually I was amazed by their swift response and actions. Deserved 6 starts instead of 5!
Well done.
(End of my update)

TwelveFortyFive
United Arab Emirates
About 1 year using the app