Vitals: Reviews, Upsells & 40+ , 7,844 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its over 40 features including product reviews, upsell and cross-sell options, and a currency converter. It's praised for its seamless integration, not affecting page load times, and its built-in analytics dashboard. Many appreciate the quick and helpful customer service. It's seen as a cost-effective solution that enhances the shopping experience and provides robust marketing and sales tools.
Refine
-
By rating
The support team was absolutely amazing. I needed to change the font colours from my "Product reviews" and "Recently Viewed" but i had no knowledge of CSS. Jed who attended to me, volunteered to do it for me and within minutes, the font colours where changed to what i wanted. Amazing work and excellent support from the VITALS team!
Update 2: They listened and now everything looks good. There is an option to import as well as export the reviews.
Update - They contacted me via email and provided with a template which I was supposed to use to upload the reviews via Shopify review method. I tried but it did not work, so i send them a reply with the filled out template. They said the date had some character which was not recognized by their input algorithm for which they have asked their dev to solve. That being said I hope the devs are able to solve it and make it easier. But the template should be kept available for anyone to download right on the import review page rather than waiting for someone to get frustrated and put a negative rating on Shopify apps. So I hope they add the templates also.
Secondly I found that there is no way you can export the reviews, so once you add this app and remove other review apps after exporting the review from old apps there is no way of getting them back once you upload it to Vitals. So I will keep this at 2 stars until the basic problems get solved.
You cannot add reviews using CSV file like you are able to do with Loox. I talked to the customer support apparently you need to have an export file from Loox which you may edit and upload the reviews but they don't have any template of their own. 29.99 a month and they don't have a simple template for uploading reviews. Many other review apps have started providing an option to import reviews from Amazon, but the devs for this app are still struggling to build a simple template for uploading reviews.
This is an AMAZING app.!! The value is incredible, the interface is very easy to use, and the customer support is the best I have seen (I'm not new to Shopify). Get this app, you will not be disappointed. Truly amazing.
Perfetta per tutte le sue funzioni e assistenza eccellente. Tutto in una app, comodissima! toptoptop
had some issues with review widget , the support team was very helpful and im satisfied. Wonderful and fast support .
The customer service for Vitals is AMAZING. They will fix and respond to all of your inquiries in an instant. I would 10/10 recommend this application to anyone looking to buy it.
This is an awesome app! So many great features. I really like spying on my website visitors!! I use so many of the features
great app! it saves me $$. I had to uninstall those paid individual apps and just kept vital. i had an issue with the theme which is conflicting with the app and their fast and superb customer service rep answered right away.
This app really does it all and allows me to build a smart efficient site very easily. Support is also quick and very good.
The app is great. Paying once we have many necessary applications to use. I must say about the support - the reaction time is lightning fast!