Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

June 25, 2021

very satisfied with the vitals support, top notch. Fast and efficient, nothing to say Thanks again for your help at all times.

romulebeauty
France
8 months using the app
October 6, 2020

The Vitals team is constantly updating and improving this app. Any time I've had any sort of question they've responded very quickly and have resolved the issue. Can't wait to see what new features they add. I'm especially excited for wishlists and a rewards program. Thank you!

The Stationery Life!
United States
8 months using the app
July 16, 2021

Leony helped me very quickly and was very nice! I will definitely use this chat support much more often!

Venture Shack
United States
8 months using the app
September 11, 2020

Incredible App, incredible support!!! Thank you I did not know how to set the right settings, so I wrote a message to the support. I received a super fast answer and that they have solved it for me! This is so valuable and just saves time!!!

einfachglücklich24
Germany
8 months using the app
March 30, 2023

Awesome app. Has everything you could need if you are just starting with Shopify or you are a full ecommerce brand. Support team are super helpful and friendly and reply almost immediately.

Habitite®
United Kingdom
8 months using the app
January 3, 2021

All in one app! really worth it and also great support! they always help me to fix the issue and also improve their app

BUBUBOGO
Thailand
8 months using the app
November 15, 2022

utilizzato per la creazione di alcuni store in drop. applicazione veramente utile ed assistenza super efficiente

Lightpods
Italy
8 months using the app
October 21, 2022

This is a review on their customer service.
Oh My Gosh. Where to start. First of all, there was an issue with my stores product tabs (I Thought) where as I could not see the Themes options to choose a different theme. Not knowing that I choose automatic which actually was the problem. Then I contacted them after I removed the app because I thought that it had an issue. URGGG Should never have done that because it caused more issues. Then i installed other apps similar while waiting for their app to be available again to download. Now when they contacted me and said yes i can get the app Vitals again, I immediately removed the other apps. Problem. The other apps left codes behind. URGG so they took 2 days finding the codes dealing with the issues and communicating with me all the way. Amazing. Finally all the codes were removed after contacting the other apps I removed for them to remove their codes. And not yessss. My tabs for my products on our store does what we want. I wish I could give 10 stars, They are amazing. Now looking forward to using the app to give a app review. Hope this helps someone avoid my mistake. When removing apps always contact the app people first to remove their codes. Lesson learned lolol

Click It 2 Get It
United Kingdom
8 months using the app
October 1, 2020

Amazing app. So many different features to use. Extremely fast customer support, I asked for some small tweaks and received them within minutes!

Trons Cases
United States
8 months using the app
July 14, 2021

I used this app to help me to convert more sales. The attention is great. I recommended 100%. They are very fast to solve all problems.

Entrebejos
Colombia
8 months using the app