Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive suite of over 40 features, including product reviews, upselling, cross-selling, and currency conversion. It's praised for its user-friendly interface, quick page load times, and its ability to increase average order value and expand international customer reach. The customer service is noted for its promptness and helpfulness. The app also offers a built-in analytics dashboard and a seamless installation process. Merchants find the Visitor replays feature particularly useful for enhancing user experience.

January 15, 2020

Like this app. Helps with pageload speed and gives you great value for your money. Customer support is great too!

ms. Molli
Netherlands
5 months using the app
Vitals replied January 17, 2020

We appreciate for taking the time to leave us a review! You rock! :)

November 22, 2022

Wonderful App!! Had an issue and it was resolved quickly. I highly recommend this App. It's an all in one problem solver.

Delivad
United Kingdom
5 months using the app
September 7, 2018

The best app on Shopify without a doubt. This app is packed with 37 features. It’s built well and does not leave garbage files on your theme, and it’s cashed which makes all feature integrations load faster. If you need assistance, Mihai will go out of his way to assist you and will teach you new things. I removed all apps from my store and installed a new clean theme and only left Vitals and seen awesome results in loading time. I highly recommend this app. It amazes me that not many know about it. You can check app at www.a1dealsdirect.com

A1DealsDirect
United States
5 months using the app
March 7, 2021

I can't happier with vitals app. Support team is super fast to resolve my problems. I appreciate that. Thanks again

Marco Leather Goods
Vietnam
5 months using the app
Edited May 8, 2020

Vladimir was not only super helpful in explaining some functions of the Vitals app, but also took the time to do a little mini-audit of my shop and make suggestions to increase conversions. A+++ service with this guy! - Jordan T. Owner @ ETUISNY.COM

- UPDATE: Costin, is a pro too! Costin helped me update my SEO-Alt-Tags and answered my many questions. These guys are great when it comes to customer service ya'll!

ETUIS New York
United States
5 months using the app
April 15, 2021

My experience could not have been better. I found it very easy to talk with the folks at Vitals. They respond quickly, usually under 10-20 mins, which is about the fastest I have seen from any company so far. Their customer service is unmatched. Response time, proactive solutions, willingness to help, provide all relevant info and details, and most importantly they solve all issues in a blink of an eye. 

Ondecco
Canada
5 months using the app
April 27, 2021

en contact avec COSTIN réponse très rapide mon problème a été résolu en 2 minutes j'avais un problème avec la couleur des Etoiles et j'avais touchée a un code il a pris la main sur la page et tout est ok merci encore pour votre professionnalisme nous travaillons toujours dans l'urgence merci encore

LEYA FAREL
France
5 months using the app
Edited May 21, 2020

One app to rule them all! 5* amazing functions and terrific customer support. Don't waste your money on other apps - this does it all!

Neck Pressure
United Kingdom
5 months using the app
August 21, 2020

awesome apps, all you need in one place. most importantly, great customer support, fast response. looking forward to include the BuyXGetY feature.

MINCCI™
Malaysia
5 months using the app
April 10, 2022

I'm a new user to this app. So far it is super easy to use and customer service is top notch! I added a goal today. I love the flexibility to add specific collections and remove items that are not offered. I do however hope that this app includes a tiered discount option one day soon where I could offer a discount based on the amount you spend. For example:
Buy $250 get $25, $500 get $50, $1,000 get $100. I think I may have figured this out though using the Goal option. So far I'm very happy with this app and would highly recommend it.

GNkitchenandbath
United States
4 months using the app