Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its over 40 features including product reviews, upsell and cross-sell options, and a currency converter. It's praised for its seamless integration, not affecting page load times, and its built-in analytics dashboard. Many appreciate the quick and helpful customer service. It's seen as a cost-effective solution that enhances the shopping experience and provides robust marketing and sales tools.

January 3, 2021

I love the visitor replays. I got this app just for that. It's great that there are so many features in here, but I wish there were more options for customizing colors and fonts for branding. Customer service is great - super fast! (even on a Sunday!)

VALANI
United States
About 2 years using the app
September 20, 2021

Great app that can help you save a lot of money by providing a range of apps that you'd otherwise have to pay separately for. They also have fantastic customer service. Any minor issues we have had (usually due to theme changes etc.) have been rectified within a day.

Nutrition Store Online
New Zealand
About 2 years using the app
August 29, 2020

This app is a game-changer for budding e-commerce businesses; I've used a gamut of Shopify apps- the whole range, and I can say, VITALS is a great 45% of them, more than just a number- these apps included impact your store immediately. That being said, I would like to see more features of working within the suite, (operational *ie .CSV import of bundle creation, for example); and to be fair- the transparency of the progress of new features that are being worked on is awesome. I'd rate this five stars based on the pricing and variety of apps. There is much progress that can be made within each feature; and I look forward to see what the time will do. I'm definitely onboard and keeping this app, for the multi-tool kit of a suite, nothing else to this date compares.

Tactical Sport | Outdoor
United States
Almost 2 years using the app
January 15, 2023

Overall a good App to use, some features are really useful like bundling of orders, video recording of customer screens, add to cart, stock scarcity, etc.

Mini Leaves
India
Almost 2 years using the app
April 15, 2021

I used this app for the majority of my website needs and go to other apps only if the needed feature isn't available here. Great app. Support can be kinda slow

Eternal Clear
United States
Almost 2 years using the app
December 23, 2021

Just installed the APP and checked tutorial to know how to set up. The support is very instant and helpful. Michael J. is patient and thoughtful by making easy example if there is too much to understand. We wish Vitals will help store to boost sales! Thank you! :)

Paper Shoot Spain
Spain
Over 1 year using the app
September 5, 2022

Beaucoup de fonctionnalités, je recommande pour une boutique voulant centraliser au même endroit de nombreuses fonctions.

Shoppinea
France
Over 1 year using the app
July 22, 2021

This app works really well, but the best of all is the customer support support, Costin C is a good professional.

WILDLIFE CAPS
Spain
Over 1 year using the app
October 30, 2020

We've recently implemented this app into our store. We were trying to cut down the number of apps that we were using on our store as they were making our store extremely slow and that's when we turned to Vitals. Since Implementing Vitals, we've now gotten rid of 6 other apps from our store and as we begin to use some more of the feature Vitals offers, this will most likely increase. We did have some minor error and bugs initially with some of the features which is why the app gets 4 stars right now but the support team at Vitals have been very quick to respond to our requests and have resolved everything in a timely manner. Overall, very impressed with Vitals and would highly recommend.

Creature Care
United Kingdom
Over 1 year using the app
Vitals replied November 5, 2020

Let us say that we truly appreciate your magnificent review and that we are tremendously happy that VITALS has brought so much value to your store and business.

We pride ourselves with our support efforts and hope that you are satisfied with the customizations done for your store :)

We will be here to offer assistance whenever you need it, 24/7 over email and Live Chat!

Edited February 14, 2022

Thanks, Team. Without your patiently guiding me on how to solve my problems. I should be taking the whole day to figure it out. thanks, pal ...

Ezclics
Singapore
Over 1 year using the app