Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, seamless installation, and over 40 features designed to enhance online store functionality. Many have reported increased average order values and a broader international customer base. Despite its multitude of features, the app is praised for not affecting page load times. The customer service is commended for quick and knowledgeable responses. Merchants appreciate the robust marketing and sales tools, including dynamic product recommendations and smart upsells, which have noticeably increased revenue. The built-in analytics dashboard allows for real-time monitoring of marketing strategies. The app is cost-efficient, providing multiple features in one place, saving merchants from outsourcing individual pieces. The 'Visitor Replays' feature provides valuable insights for site optimization.

November 25, 2023

Interferes with automatic discounts within Shopify. The "bundle and save" feature of this app keeps adding extra discounts that it should not be in the cart (on top of the automatic discount from Shopify). Then when the correct price is shown at checkout, with only the automatic discount, I have disappointed/angry customers.

They fixed this for my previous automatic discount after some back and forth emailing, but it's annoying that I would have to do that every time I change my automatic discount. It's Black Friday, I don't have time for that.

Other than that, it's been a useful app. The reviews feature is probably the one I get the most use out of.

HyperSpring Toys
United States
About 3 years using the app
Vitals replied December 19, 2023

Hello there!

Thank you for your feedback. The Vitals app has a lot of upsell types that can be used without needing to create a discount code from Shopify. We sent an email with a more in-depth explanation of our upsell offers and recommendations on when to use them according to active campaigns.

March 6, 2024

Best of the best

NEVE
Belgium
About 1 month using the app
January 8, 2024

This is everything your store needs

Ledexor
Slovakia
2 months using the app
February 3, 2024

Best app all in one really worth it

Trendy Traverse
United States
9 days using the app
April 1, 2024

Super application qui regroupe plus de 40 autres ,très efficace

CORPSDECHAMPION
France
8 days using the app
December 6, 2023

I have zero coding knowledge. Well, as close to 0 as it gets. So when John Paul B. helped me get some really important customizations done, I was VERY grateful that I was able to get everything to work together properly. I'd 10/10 recommend this app and it's super useful to have with its multiple features.

BraveBioBoost.com
Canada
2 months using the app
February 21, 2024

The service is perfect

Vibezz
Jordan
About 1 month using the app
December 28, 2023

All what you need in one place

Paw Inks
Malaysia
3 months using the app
December 29, 2023

So far so good, quick and efficient replies to a few questions I've had along the way. Thanks.

Qanya LLC
United States
3 months using the app
February 9, 2024

John very helpful and quick in resolving my query

Nova89
United Kingdom
24 days using the app