Vitals: Reviews, Bundles (40+)
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (8,610)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its cost efficiency and comprehensive suite of over 40 features, including upsells, cross-sells, and product reviews. It's noted for boosting sales and increasing average order values without slowing down site performance. The app is user-friendly for both beginners and advanced users, and offers responsive and effective customer support via live chat and email.
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Great experience so far. I received a professional and helpful support from Zues who helped in the bundles and volumen discounts setup. He introduced all the features of vitals and was very great and fast as the task was very time sensitive. Well done
I've just cancelled this app after using it for a week - will be interesting to see if this is posted or not. The reasons I cancelled it: 1. Limited options on each app to adjust the variables to match our own colours, let alone our own branding style
2. Limited functionality on each app relative to the other stand alone apps available on Shopify
3. Far too many emails
4. Too much wasted waffle on introducing 'how to' videos
5. Slow response to queries Overall, I get the impression Vitals spends far more time and effort on its marketing than it does on developing the technical capability of its apps. ***REVIEW UPDATED 25/7***
I received an email from the owner of the app to reconsider the 2 stars I had given it. I politely explained that I was unable to do this as I was unable to customise the apps to match our branding and I felt the individual apps has limited functionality. Having read through many of their reviews, I find them lacking in detail and meaningful insights into 'why' they approve of the app. I have never heard of the term 'onboarding' before to describe excessive emails which are never a good thing in my book whatever way Vitals want to spin it. There are some fantastic apps available on Shopify however you have to do some leg work to find them.
We're really sorry it didn't work out as you'd expect it. We're adding below the reply already sent by email:
1. When it comes to adding multiple customization options in the app, we've decided against cluttering it with each and every option and opted instead to assist merchants directly through our customer support team. They're available 24/7 and are all skilled in HTML/CSS, being able to match any Vitals app to your theme's look and feel. It only takes a brief email/chat message;
2. In terms of functionality, we've bundled inside each app the most frequently requested functionalities. We always listen to our customers when it comes to new features, they can suggest / upvote features within the app, and we have a public roadmap unlike most other developers: https://vitals.co/product-roadmap;
3. We do send a lot of onboarding emails. At the same time, Vitals is probably the most complex Shopify app, and we believe a rigorous onboarding process is necessary;
4. I think this is the first negative review I hear about our video tutorials; to be honest, our merchants usually rave about their quality. They always have a consistent introduction that addresses the pain points the apps are solving and the added benefit of using them.
5. We never, never respond late to support queries. You've reached out to us twice in August last year and about a week ago. We responded after 5 minutes the first time and after 29 minutes the second time. This is in line with the fact that we normally answer 75% of all support queries within 30 minutes: https://help.vitals.co/article/40-best-in-class-vitals-support-247-email-chat
Very easy to navigate the apps and all its inbuilt features. Support staff are very helpful, Mirium was on hand to avoid me having a metldown!
Kilphord and John has been nothing but amazing! the support is superb! the app is also amazing ! evverything i need! thank you Vitals!!! truly and all-in-one marketing solutions!
Best app that does everything! Reviews, pop-ups. This app will save you at least $200 a month by not having to install multiple other apps.
the service is great! and wish the APP can help me increase my sales. will install it continuously. thank you guys!
The integration was super easy. I had some formatting issues and reached out to support. They immediately responded and Michael J. resolved all the issues. This is a great app with a lot of features.
Great support, really helpful. The team is great and lovely. I woudl recommend this app to anyone. Thank you very much again
Great app with loads of features and really helpful support team. Had an issue and was solved within a couple minutes.
The support team has been very responsive to support requests. The only issue is that the app overrides the discount codes added previously. Hopefully, this should be solved after our upgrade to Shopify Plus.