Vitals: Reviews, Bundles, AI

Support was not helpful. Refused to process a refund claiming that their refund system is down. I contacted shopify and they told me that isn't true. The app owner can process a refund at anytime.

I rarely write reviews, but my experience with Vitals has compelled me to share my ordeal. To say I'm disappointed would be an understatement. I installed the Vitals app hoping to streamline my store's operations and enhance its features. Instead, I was met with a series of unfortunate events that have left me frustrated and regretful.

Firstly, after integrating the app, my store started experiencing glitches. Product images wouldn't load, the checkout process became a maze for my customers, and the site's speed dropped dramatically. It was as if I had unknowingly invited a digital tornado into my store.

But what truly added salt to the wound was their customer service. I reached out, hoping for a swift resolution, but was met with delayed responses and generic troubleshooting steps that seemed like they were pulled straight out of a beginner's manual. It was evident that their support team was either ill-equipped or simply indifferent to my plight.

After multiple back-and-forths, not only was my issue unresolved, but I also felt like I was being blamed for the problems their app introduced. The final straw was when they stopped responding altogether, leaving me to fend for myself.

I've since had to hire an external developer to fix the mess and restore my store to its former glory. The financial and time costs have been significant, not to mention the lost sales and frustrated customers.

In summary, if you value your store's functionality and your peace of mind, I'd strongly advise looking elsewhere. The Vitals app might promise an "all-in-one" solution, but in my experience, it delivered an "all-in-none" outcome.

5/5 customer service! Its just perfect! whenever you ask them something, there is always a chance to answer you within 1 hour and when they are available, they take their time to make sure all you need is fulfilled!

It is a pleasure for our team to work with your app. Excellent support and a fantastic app! Thank you.

It makes life easier for the shop owners to customize and add very needed features to their store.

I used this app 1or 2 months ago its good. But due to less coustmer we uninstall the app now there is ssome app who shiws visitors hiw i remove that code

Great service, great app for the money. very quick help. I recommended. aaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Thanks so much so helpful and resolved our huge issues, thanks again.
Vitals is the best app we discovered and support is awesome.

So far so good! I'm still learning about all that is offered by Vitals. It is great to have all the apps available in one place. Great customer service too!

I just started using the app. After few times, the chat box icon couldn’t change Color. Contacted support team. Reymond & John were very responsive, patient & helpful. Wonderful!