Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and average order value through various discount options, including automatic discounts and multibuy offers. It's praised for its user-friendly interface, easy setup, and detailed tracking of offer performance. The app integrates well with Shopify, allowing for multiple discount offers and free shipping. Merchants appreciate its impact on customer satisfaction and the responsive support team. It's been successfully used for over 3 years and supports stacking of extra discounts at the cart.

December 26, 2018

The app is completely misleading. I set up a promotion so my customers will save 10% for 1 item, 20% for 2 items, 30% for 3+ items...as the app suggests they can do. I paid for advertising and posted the offer on all my sales channels and social media. Only to get a heap of complaints that it only works if they purchase multiples of the same item. Who wants more than 1 of the same thing?!
When I contacted support, they took hours to get back to me and fobbed off my issue saying "sorry we don't support this function". I've had to refund customers the difference, take down all my advertising and re-advertise at my own cost, as well as losing customers trust. Their marketing is completely misleading and the support is non existent.

Molly Barker
Australia
12 months using the app
HulkApps.com replied March 7, 2019

Hi there,

We are sorry that you misunderstood what our app does. It let's you create volume discounts as described. I hope you'll give it another try.

Thank you.

A

March 24, 2019

Super happy with this app and their customer support! I had to adjust a gap in my cart and they were very nice and helped me. I truely recommend it :)

Funda Mágica
Spain
19 days using the app
HulkApps.com replied March 25, 2019

Happy to see you happy. Thanks for recommending us. 🙌

September 30, 2019

Great app, does exactly what it should.

Also great support team. Fast & responsive.

Highly recommended!

Baby Bamby
Israel
18 days using the app
HulkApps.com replied September 30, 2019

We're so glad to hear that you were able to get Volume Discounts app work with your theme! We're glad that everything was able to be sorted out so quickly and easily; please let us know if you need any other assistance in the future.

Thank you, and have a pleasant day!

January 20, 2023

Superbe application, support à l'écoute et très serviable.
Fonctionne très bien, je l'utilise pour ajouter de la réduction en gros !

Shop-N-Joy
France
18 days using the app
HulkApps.com replied January 20, 2023

Thank you so much for trusting in us.

Your review will motivate you to serve better and better and make the app more user-friendly.

Best regards,

Edited April 16, 2021

This app is really awesome. It didn't cover everything I need as I have a drawer cart on my store but I paid for some extra developer work and they fixed my issues and this app, I am confident is going to help me gain over more customers. They have a very nice reminder text that shows up in the cart and tells customers the amount they'll save if they buy another item. I love the features of this app, I highly recommend this if you are looking for a volume discount app! Thank you Hulk Team for your efforts and work on my store

The Custom Windsock Co.
Canada
18 days using the app
November 30, 2022

Highly recommended. Easy to operate and set. The only problem is that the content is not rich enough, and there are too few customization places.The display style should be more diverse.

PHILODO BIKES
Hong Kong SAR
About 1 year using the app
HulkApps.com replied November 30, 2022

Hi there :-)

Thank you so much for your feedback and we will surely check for the customizations you need so we can help you with it.

Best regards,

Edited July 14, 2020

I installed this app to enable volume discounts. It works very well. In my opinion, the designs of the bulk discounts on the product pages should be improved. It is very "standard" even with the paid version. If you have a problem, you will get an answer form the customer support very quickly.

YouMe - DogShop
Switzerland
About 1 year using the app
HulkApps.com replied July 14, 2020

Thank you for sharing your thoughts. We're glad that you had a good experience with our customer support team, and we will surely come up with an improved table design very soon, please stay tuned for it. :)

Let us know if you have any more suggestions on help@hulk-support.com. Have a beautiful day!

July 29, 2020

Awesome! Great customer support! The app works seamlessly and just great! It does its job! Thank you very much!

Outskirt Streetwear
Italy
18 days using the app
HulkApps.com replied July 30, 2020

Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)

Please let us know if we can assist with anything else!

Edited February 26, 2019

This app provides basic quantity discounts and that part works well. However, an item which is not disclosed on their description page is this app does not work with Paypal Express Payment and other payment types from the Cart Page. It only provides proper discounts from the Checkout Page. If you offer Paypal Express Checkout or other Cart Page payments it won't calculate the discount for your customer. I found out the hard way. If they could fix this issue the app would be 4 stars. If they would update the app to allow different Discount Text per Offer versus one Discount Text to be used for all Offers this app would be 5 stars.

Feb 26, 2019 update: Just discovered that the Shopify Discount Code is also disabled if a customer buys any products that use the HulkApp volume discount. HulkApp didn't tell us this limitation up front. They now have a work around (supposedly) but you have to add more of their code where you believe you need it... Part of the beauty of Shopify is being able to build a website without having to know code. This HulkApp drags you into coding. Be aware... Dropped my rating to a 1 star with this new information.

I can tell that Support is trying to help but the solutions are often a bit cryptic for my skillset and involve editing code... Not where I wanted this to go.

bigSUMOfan.com
United States
11 months using the app
HulkApps.com replied March 7, 2019

Hi there,

We understand your frustration. This is a limitation with Shopify and we are trying to prioritize our roadmap to allow for this functionality. As with many apps, our app can only do so much that is available through Shopify. For the tens of thousands of customers that use it, they have been super happy with our app and we will continue to improve and add features.

Thank you.

August 23, 2019

Amazing app. This app generates me about 40% on almost every store i have it installed. And it doesn't require any work to keep it going. Easy to setup too.

snugaid
United States
17 days using the app
HulkApps.com replied August 26, 2019

Thank you so much for sharing your experience with Volume & Tiered Discounts App.

Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you like our quick setup feature, and the team will be thrilled to hear your feedback!