Reviews (1,525)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its SEO-friendly features like subdomains and subdirectories, which help boost international traffic. It automatically translates store content into multiple languages, expanding global reach effectively. The app includes real-time updates and manual translation adjustments, with an intuitive dashboard and detailed guides enhancing the user experience. Merchants also praise its seamless performance and quick, accurate translations, noting the easy installation and setup. Customer support, particularly from team members like Corentin and Zoé, is highlighted as fast and efficient, assisting promptly with installation and technical issues.
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I really like this App, the customer support is very helpful and the best. They are willing to improve and learn. We are using this App over a year now and we are very happy with it.
Unfortunately we now have an ugly language switcher which we can not move anywhere because we get an error whenever trying to use the visual builder. Losing money on ads, and no direct chat function..
Hello Pelle Cosmetics,
I'm sorry to hear that you're currently experiencing issues with the language switcher. I want to assure you that we're here to help resolve this matter for you.
If you could kindly provide more details about the specific problem you're encountering and let us know what you wish to achieve with the language switcher, our team will do its best to assist you promptly.
Although we don't have a chat function, we want you to know that we respond quickly to emails, and your concern is important to us.
If you happen to have any additional information or questions, please feel free to include them in your response.
Have a nice day,
Regards,
The Weglot Team
Die Übersetzungen sind überdurchschnittlich besser als Google Translate, man muss halt hier und da korrigieren, aber das Backend ist perfekt geeignet. Service ist auch sehr gut, leider nur Email, aber das geht recht flott.
Unbeatable technical team and customer service support.
The team (Fanny and Antoine and the developer behind the scene) closely monitor and respond to support email promptly. Highly recommended for those who look for multilingual option for Shopify with SEO functionality
Well done team. We are so happy that we upgraded from Business to Pro Plan
Support was excellent, Valentin went all out to help me with no wait time,, Amazing!!
Does not translate the checkout page anymore since Shopify rolled out the One page checkout. Did not even bother notify the customers about it. No solutions found, team useless. Now the checkout page displays in French for all our worldwide customers. Great !
Hello,
I want to extend my deepest apologies for the inconvenience and frustration caused by the recent issues you encountered with our service, particularly regarding the translation of your checkout page since Shopify's One-page Checkout update. Your feedback is immensely valuable, and I genuinely regret the impact this has had on your customers' experience.
I see our team proposed to help you out, but you did not respond to our email asking for more information to be able to propose a solution for you. We also see you are still using Weglot.
If you still need help, please get in touch with us at support@weglot.com.
Cheers,
The Weglot Team
At first, I was genuinely disappointed with certain aspects of the Weglot service, particularly concerning the "Top Level Domain URL" feature and its pricing. However, the support team at Weglot, especially Christophe, went above and beyond to address my concerns. They provided a comprehensive explanation and offered a tailored solution that perfectly met my needs. It's rare to find such proactive and customer-centric support. My perspective has completely shifted, and I'm now thoroughly impressed with Weglot's dedication to ensuring customer satisfaction. Highly recommended!
Very good application and an amazing support. CRISTOPHE helped me from A to Z and everything is running perfectly since his support. thank you !
The app start pushing you to increase plan constantly even if you don't put anything new translated words increase. Rather than this is not comfortable to put manual translation because is necessary to check and correct some translation.
Dear SPOON GMBH,
I hope you are doing well.
I wanted to reach out to you regarding the recent feedback you provided, expressing dissatisfaction with the increase in word count.
First and foremost, I want to express our gratitude for taking the time to share your thoughts with us. Your feedback is invaluable as it helps us understand the concerns of our users and continuously improve our services.
I understand that the recent increase in word count may have been unexpected and possibly inconvenient for you. I can see that Christophe has reached out to you as well, explaining why this happens and providing solutions on how to decrease it if needed.
Do you need further help? I went ahead and did a word count of your site, and it seems you have a total number of Words: 300,501. You can see that this is not a question of Weglot trying to make you upgrade but more a question of the total number of words you have that surpasses your current plan.
Feel free to let me know if you need any more information.
Cheers,
The Weglot Team
Their customer support (Fanny) is super responsive and helpful!