WhatsApp Chat & Abandoned Cart

i have been using wati for sending whatspp Broadcasts, they also offer click to whatspp ads

Average

1.)but poor customer service connect, when you need an individual to connect, you will find yourself connected to bot and find it difficult to connect to a human executive

2.) Presently, almost every alternate whatsapp app has good integrations, i.e. JUDGEME integration to collect reviews from people , they still are lagging and not bringing such things on table.

Whereas other apps executive have reached me for more than 10 times to switch to their app, in this i am not able to reach them only
One must go with this app for whatsapp solutions

Ever since my store started using wati our rto% has gone down by 5% and there is also an overall increase in my sales from the abandoned cart flows. Our customer support has also has also become much more organised and easily tracked after using wati.

We love this app. We use WATI team collab app for our customer service and the shopify app is also great. It allows us to automate a lot of things. They have great customer service as well!

The upfront customer service experience is poor, they tend to urge you to email support team instead of understand your problems well (keep telling me to do something i've already done) and providing effective assistance patiently through live chat.

Must say that this is one of the most evolved WhatsApp API platforms in the market! once you spend a little time on getting acclimatized to the platform, you would realize that it is quite easy, breezy

Also the Expert team at WATI are super quick and helpful!!! Madhvan & Jhanavi prasad have been super quick in solving all our deployments

overall extremely happy with WATI

one of the worst apps i've seen so far
1. no help or assistance in getting green tick
2. unable to send whatsapp broadcasts on half the contacts
3. according to india pricing i need 7$ to message a 1000 customers, i had balance of 18$ but still unable to do so

frustrating, random replies to every complaint, apparently half the numbers don't have country codes, i uploaded all the numbers without country code. i still don't have the reply to why i can't send messages while i still have 18$ balance.
there are many better and cheaper options. seriously beware

This App has really helped a lot with regards to automated responses from Shopify directly to WhatsApp. We have experienced a better link with our customers in that they get immediate feedback as well as an easy opportunity to give feedback to us. The best part of the service is their continued support and attention to solving issues we encounter as fast and to the best of their capabilities. Definitely worth it!

Terrible interface. Firstly their shopify intergration sucks, you have to import all contacts manually, secondly they have charged me twice for my plan but still keep asking me to upgrade. They say they have a live support, but when you write to them they ask you to drop a mail for everything to which reply comes in 2 days. Had a call with their agent after scheduling one, for everything he asked me to drop an email.

I'm happy with Wati! Now the abandoned cart in my store is fewer than before.
They helped me with the onboarding process and answer my question.
Looking forward with more improvement.