Reviews (118)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for boosting customer engagement and sales, noting its effective abandoned cart recovery tools and increased conversion rates. It features seamless Shopify and CRM integration, easy-to-use chatbots and templates, and automation for order confirmations and customer support. The app is reliable, with a quick setup and responsive support team that handles issues and custom requests efficiently.
Refine
-
By rating
We have been using Wati for quite some time now and have been very happy with it's usability and in-app experience. The tutorials at each point are also helpful. Overall, it's a good app. Interesting price point and Madhavan has been helpful with his suggestions. We would like to see and use more features in the near future.
After reviewing all options in the market, we found that WATI was the ideal app, the app does more than what it is expected with full functionalities and endless options. Straight forward with prompt customer service, I only wished for few more options and it will then be number ONE. The application is extremely easy to use and setup was done in hours not even days.
We're glad that you found our app useful.
Our engineers work really hard on simplifying the experience for businesses like you :)
The Actual Charges comes across 54$ per month Plus the Fee of WhatsApp Messages , but its worth it . The Automation has help us to reduce the customer care representatives , and also help is 24*7 automated instant reply which has increased in customer trust . Messages are instant and works great !
There should be Quarterly Plans to reduce the monthly fee !
We're glad that you found our product useful.
We offer an annual pricing that offers additional discounts and extra customer support messages too.
For any queries about it, you can email us on hello@wati.io
Excellent tool to reach out to your customers in most convenient way possible. A must have for all budding Entrepreneurs!
We came to know lately about Wati. Loaded with features.
Tech support is great, especially Sophia and Madhavan. They have pushed for fixes in their product after we raised the issue.
I recommend this app because the features are good and stable. they are very supportive in case if you have any requirements.
Your feedback is really appreciated. We will continue to deliver and exceed your expectations :)
WE ARE STARTING TO USE WATI JUST NOW,SEEMS VERY PROMISING LOOKING FORWARD TO GROWW OUR BUSINESS WITH WATI.
Too many hidden costs
We’re sorry to hear that you’ve encountered unexpected costs. Please drop a message to ashwin@clare.ai, and I’ll personally work to address any issues you’re facing.
A Game-Changer for My Shopify Store!
I can't express how thrilled I am with the Wati Shopify application! It has truly been a game-changer for my online store. As a store owner, I've tried several apps in the past, but Wati has taken my customer service and efficiency to a whole new level. Here's why I love it:
Easy Installation and Setup: Right from the start, the installation process was a breeze. Within minutes, I had the app integrated seamlessly with my Shopify store, and I was ready to go.
Intuitive Interface: The app's user-friendly interface made it a joy to use. Navigating through the features and options was straightforward, and I didn't need any technical expertise to get things running smoothly.
Automated Responses: One of the standout features of Wati is its automation capabilities. I now have personalized automated responses to customer inquiries, saving me a significant amount of time while ensuring my customers get the attention they deserve.
Quick Replies: With the quick reply templates, responding to frequently asked questions became lightning-fast. This feature has helped me improve my response time, which, in turn, has led to increased customer satisfaction.
Multi-Channel Support: Wati's ability to handle inquiries from various channels like WhatsApp, Facebook Messenger, and more is fantastic. It has streamlined my communication processes, making it easier for customers to reach out on their preferred platform.
Analytics and Insights: The app's analytics dashboard has provided invaluable insights into customer behavior and trends. This data has helped me make informed business decisions and tailor my marketing strategies for better results.
Excellent Customer Support: Whenever I had a question or needed assistance, the Wati support team was always there to help. Their responsiveness and willingness to address any concerns impressed me.
In conclusion, Wati has proven to be an indispensable tool for my Shopify store. It has improved my customer support, boosted efficiency, and saved me valuable time. I highly recommend it to any Shopify store owner looking to take their customer service to the next level. Thank you, Wati, for creating such a fantastic application!