Reviews (123)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy integration with Shopify and user-friendly setup, suitable for those with minimal technical skills. They value its automation features, including automated responses and broadcasting, which enhance operational efficiency and customer service. The customizable chatbots, templates, and multi-agent support improve customer interactions and team collaboration. Additionally, its marketing and CRM tools are noted for boosting sales and customer engagement.

June 22, 2021

4.99 USD just to use your app on shopify. Further we pay 49$ / month to use your dashboard & also pay you for the Messages (Sent & Received) ? You serious ? You guys are fooling customers in the name of 4.99 USD. There are better apps available that offer almost the same service under 10$ & offer desired number free of cost to the customer for Automated Abandoned cart.

AestheticNation
India
2 days using the app
WATI: WhatsApp Team Inbox replied June 22, 2021

Dear AestheticNation, Our offering is built on top of WhatsApp's Official APIs and with this price, you get a dedicated WhatsApp API approved number with your own brand name, hence the cost is justified.

At this price, you get 5 agents, chatbot builder, API access. Considering these, our solution is the most affordable in the market.

August 19, 2023

we tried to contact their support, one reply will come in hrs and then they will ask you to contact via email. Poor support

Being Sanatan
India
1 day using the app
WATI: WhatsApp Team Inbox replied August 20, 2023

Hi Being Sanatan
We are extremely sorry for the bad experience you have had. This is not typical of us and can assure you it wouldn't happen again. Would it be possible to email me at madhavan@clare.ai and will get your issue resolved swiftly.

February 16, 2024

Taajir Deal
India
About 1 month using the app