Overall rating
Counts per rating level
  • 72% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 20% of ratings are 1 stars
May 17, 2023

Must say that this is one of the most evolved WhatsApp API platforms in the market! once you spend a little time on getting acclimatized to the platform, you would realize that it is quite easy, breezy

Also the Expert team at WATI are super quick and helpful!!! Madhvan & Jhanavi prasad have been super quick in solving all our deployments

overall extremely happy with WATI

Time spent using app: 5 months
November 17, 2022

This is the best service we had, I recommendation to another company to excel in your profile. I love to use this app.

Time spent using app: 3 months
November 8, 2022

Good experience using the WATI app and very good support provided. Madhavan and Rohit giving good response to us.Thank you so much.

Time spent using app: 7 months
October 28, 2022

Good app. Interesting price point and Madhavan has been helpful with his suggestions. We would like to see and use more features in the near future.

Time spent using app: 7 months
October 19, 2022

Was looking for a good app for customer retention and reach out. Found Wati at the right time, All the features are amazing. Especially the support, one of the best support systems I've seen for any service provider in a while.

Time spent using app: 2 months
September 9, 2022

I'm happy with Wati! Now the abandoned cart in my store is fewer than before.
They helped me with the onboarding process and answer my question.
Looking forward with more improvement.

samapura ID
Time spent using app: 3 months
January 24, 2022

Overall effective platform to connect all the customer in our most frequent usage of WhatsApp communication tools in Malaysia. Pro - Feature similarly to WhatsApp platform. 1. Good and efficient customer service. 2. Manage to link devices with computer using the WhatsApp Web. 3. Recent have been update more features with upgraded function such as assign more user to contact the same customer 4. Auto reply with template messages 5. Effective way to raise sales for retail line via Tele-Marketing concept while MCO period 6. Manage to grow sales/increase traffic to the offline Con - Found few bugs that could help works more efficiently 1. Unable to reply specific message 2. Only allow to work collaboratively rather allow salesperson to maintain their own portfolio of clients 3. Unable to have multiple channels such as Instagram, Facebook, email to respond in same platform to monitor the incoming messages

Gethá Malaysia Online Store
Time spent using app: 9 months
November 19, 2021

Wati has assisted us to streamline communication with our customers and the tools available has helped with automation to a certain extend. Abandoned cart conversion has been a bliss with the automated messages.
Would like to have a detailed analytics/report in the near future

Sonno Malaysia
Time spent using app: 11 months
WATI: WhatsApp Team Inbox replied November 19, 2021

Thanks for your kind feedback.

We're working on some really useful features to make your experience seamless.

November 19, 2021

Seamless integration and easy to use. Their chat system has helped us manage customer data better .

Brownsalt Bakery
Time spent using app: Over 1 year
WATI: WhatsApp Team Inbox replied November 19, 2021

Thanks very much for your kind review.

It's a pleasure to serve you.

November 19, 2021

After reviewing all options in the market, we found that WATI was the ideal app, the app does more than what it is expected with full functionalities and endless options. Straight forward with prompt customer service, I only wished for few more options and it will then be number ONE. The application is extremely easy to use and setup was done in hours not even days.

Time spent using app: 18 days
WATI: WhatsApp Team Inbox replied November 19, 2021

We're glad that you found our app useful.

Our engineers work really hard on simplifying the experience for businesses like you :)