Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless WhatsApp integration and robust functionality. It's praised for streamlining customer communication, boosting sales and conversions, and managing multiple merchants simultaneously. Features like customizable templates, automation options, and built-in Shopify automations for handling abandoned carts are highly valued. The support team is known for their prompt responses and helpful training videos. Merchants appreciate the app's stability, fair pricing, and regular updates.

December 26, 2021

We've been using Zoko for the last few weeks. Currently, we use it for abandoned cart nudges, and we've seen an immediate improvement in abandoned cart conversion rates vs only email nudges. Rahul, from the team, has been super responsive and proactive in answering all our queries and guiding us through the various use cases. Thanks for the wonderful experience so far team!

Quirksmith
India
3 months using the app
Bourbon Science Inc. replied December 27, 2021

Thank you! Yes, nothing beats cart recovery on WhatsApp.

Appreciate the acknowledgment for our teammate Rahul! Lucky to have to such superstar heading our onboarding and support efforts :-)

October 15, 2021

Superb app and amazing support from Rahul and his team. I have recommended them to many friends and colleagues. The team have always been there to answer queries and guide me. They are also open to customisations if they make sense to the wider community. Good stuff!

Sexy Beast
India
3 months using the app
Bourbon Science Inc. replied November 18, 2021

Thank you! We love having you as a customer and also love all the feedback and insights we get from you.

January 31, 2022

Great App! I used this app to manage our WhatsApp chats and send abandoned cart notifications. It has a good UI, and it's very easy to set up new templates and create automation flows. The support is fantastic! The app is constantly developing and providing us with more features, which is excellent.

Care n Cure Online Pharmacy Qatar
Qatar
3 months using the app
January 4, 2022

Good platform to be in touch with the customers and for other professional benefits, Quick replies too.

Vasstram
India
2 months using the app
June 21, 2022

Great app with helpful features for Whatsapp business integrations, mainly for the newly launched websites/businesses. your team is really helpfull to customer, Great Job Keep it up and best of Luck for Bright Future.

PETOLY.in
India
2 months using the app
November 18, 2021

I used this apps to do service for my customer, my customer satisfy with the service too, the tools provided by the apps is excellent, hope to get more features in future

Exhaust Garment
Malaysia
2 months using the app
Bourbon Science Inc. replied November 18, 2021

Awesome! thank you for your kind words. Keep your feedback coming and let us know what new features you would like to see.

February 10, 2022

I usually dont leave reviews, but I didn't want to pass up the opportunity to do so because ZOKO is the best technological application that we have used to maximize the Shopify ecosystem. ZOKO's interface is very intuitive and easy to use, and it also has many very interesting features if your online store is on Shopify (i.e. place orders, track shipments, cancel items, among many others). In addition, the ZOKO team is totally open to developing new features so that we all benefit from the new capabilities. If you want to use the app not just for customer support, but to truly increase conversion rate, ZOKO is the ideal tool for you!

NATIVA LIVING
Mexico
About 2 months using the app
May 17, 2022

This app is amazing! First of all, the team is very helpful and when you join they have onboarding calls to show you how to set things up. In terms of visibility and marketing, we are pushing this more than our mailers as once you have templates set up its so much quicker and the response is almost instant! The team is very quick and helpful when I have questions and thye easily look in on your backend to see whats going on if things aren't working - ie. If I set something up wrong ;) Highly recommend this app for anyone where Whatsapp is being used by customers frequently.

Born Primitive - Middle East
Kuwait
About 2 months using the app
February 17, 2021

I stumbled upon Zoko quite randomly, and I've been really happy with their service! Starting with the demo and installation process - the team was super friendly, supportive and hands on. It made the whole process a lot less daunting and very easy. Post installation, the team gave the much needed support to ensure we were onboarded properly and this was really appreciated because not a lot apps do that! We have really enjoyed using the dashboard - super easy to use, we can also keep a track of the chats easily, and have more than one person using the chat! The thing that really impresses me is that the team are constantly innovating, coming up with new features. Anytime we have an issue, they are extremely responsive and their timeliness is commendable. 100% recommend Zoko.

Petsy
India
About 1 month using the app
Bourbon Science Inc. replied February 18, 2021

Thank you for trying us out! We are happy that you feel the dashboard is super easy to use.

I hope you are seeing benefit from the new features we just released like being able to take reviews on WhatsApp , automatic order updates to customers who message you whatsapp etc.

September 22, 2022

It was a great support for our business. The help they provide is excelent and very kind. They were always willing to help and guide us in the whole process.

Sorprende Lima
Peru
About 1 month using the app