Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless WhatsApp integration and robust functionality. It's praised for streamlining customer communication, boosting sales and conversions, and managing multiple merchants simultaneously. Features like customizable templates, automation options, and built-in Shopify automations for handling abandoned carts are highly valued. The support team is known for their prompt responses and helpful training videos. Merchants appreciate the app's stability, fair pricing, and regular updates.

January 13, 2024

Awesome, i had a mess with my internal processes with 4000+ orders a month, now Zoko has helped me solve all of that, the customer service is amazing and really help you out whenever you need, even the onboarding call is great!!

thanks.

practishopmx
Mexico
2 months using the app
Bourbon Science Inc. replied January 16, 2024

That's fantastic to hear! because unlike other whatsapp apps that's exactly what we do, specifically help ecommerce merchants like you! Managing 4000+ orders a month is no small feat, so it's awesome that Zoko has been a game-changer for your internal processes.

Thanks for the shoutout to the team and especially our onboarding process. Glad to hear that we really stepped up to make sure you were well taken care of. Thanks for sharing your positive experience, and here's to continued success with your streamlined operations! Cheers! 🎉🚀👍

March 6, 2024

Nice service for entry level and established brands as well as organisations.

Strch India
India
7 months using the app
March 27, 2024

The app interface is very user friendly and the app support team is very cooperative.

Zimero
India
About 1 month using the app
January 17, 2024

Excellent app, super team. Highly professional.

OPA Vintage
Italy
5 months using the app
November 16, 2023

Best whatsapp communicating app with an amazing support team behind it. I really recommend it. Fantastic support team. Friendly team . Definitly recomend to others. Thank You

Reju Ayur
India
7 months using the app
Bourbon Science Inc. replied November 17, 2023

Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you're enjoying our WhatsApp communication app and that our support team has been able to assist you effectively.

Our team strives to provide friendly and efficient service, so knowing we've made a positive impact means a lot to us. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. Thanks again for your recommendation and for being a valued member of our community! 🌟📱💬

October 16, 2023

This is the first time i am writing a review and i truly appreciate their team, the support is just awesome.

I am absolutely blown away by Zoko, the Shopify app! The support team is nothing short of amazing - they go above and beyond to ensure every query is addressed promptly and effectively. Their dedication to customer satisfaction truly sets them apart from other WhatsApp tools I've used in the past.

The user interface is simply awesome! It's intuitive, clean, and makes navigation a breeze. I love how user-friendly it is, making my experience with Zoko incredibly seamless.

Furthermore, the functionality of this app is top-notch. It streamlines the WhatsApp integration process like a dream, making it a valuable addition to any Shopify store.

In comparison to other WhatsApp tools, Zoko stands head and shoulders above the rest. It's not just a tool; it's a game-changer. If you're looking for an efficient, user-friendly, and support-rich app, look no further. Zoko is the way to go!

Kudos to the Zoko team for creating such an outstanding app!

Harold Electricals
India
6 months using the app
Bourbon Science Inc. replied October 18, 2023

Made our day!

Thank you so much for taking the time to write such a detailed and glowing review! It's heartwarming to hear that Zoko has made such a positive impact on your Shopify experience. We've always strived to prioritize customer satisfaction and offer a top-tier product, so it's fantastic to hear that our efforts are resonating with our users. Your feedback not only serves as a testament to our team's dedication but also motivates us to keep pushing the boundaries and improving. Thanks again for choosing Zoko, and we promise to continue delivering excellence!

November 8, 2023

Extremely professional, easy to use website.
honestly, It all thanks to the team.
I have worked with Zoko on two of my stores, and the staff and support they provide hasn't been matched by any other service provider I have ever worked with.
Thanks Chandu, you are the man!

Alora Therapy
United Arab Emirates
26 days using the app
Bourbon Science Inc. replied November 12, 2023

Thank you and Thank you! We're thrilled to hear that your experience with Zoko has been exceptional, particularly with our dedicated team member, Chandu. It's folks like him that make Zoko great!

It's always our goal to provide unmatched support and service, and it's gratifying to know we've made a significant impact on your stores. Your continued trust in our services is greatly appreciated, and we look forward to supporting your future endeavors!

November 20, 2023

Their customer service is top notch. They helped us with tutorial of the app , account verification and even templates approval. Kudos to the team

BEEGLEE
India
6 months using the app
Bourbon Science Inc. replied November 21, 2023

Thank you for sharing your positive experience about zoko.io !

We're delighted to hear that our team was able to assist you effectively, from guiding you through the app tutorial to helping with account verification and template approval. Your satisfaction is our top priority, and it's gratifying to know we could meet your needs. Words like yours inspire us to continue delivering exceptional service.

If you need further assistance or have any more feedback, please don't hesitate to reach out. Thanks again for choosing us!

November 9, 2023

A very good partner for shopify!
They are taking care and are always willing to help quick!
I can´t say anything negative about Zoko :)

NUTRIQ
Germany
5 months using the app
Bourbon Science Inc. replied November 12, 2023

We're delighted to hear such high praise for Zoko as your Shopify partner! It's wonderful to know that our dedication to swift and supportive service is making a positive impact on your experience. Our team is committed to excellence, and your feedback is a valuable affirmation of our efforts. We're here to assist you in any way we can, so please feel free to reach out if there's anything more we can do to support your journey with Zoko. Thank you for your trust in us! 🌟

November 26, 2023

Awesome product/app - stable app, quick customer support, awesome features.
I switched from Interakt, Delightchat, and Wati - some have poor customer support, unstable app, and messages not triggered properly.

Abbloo
India
12 days using the app
Bourbon Science Inc. replied November 27, 2023

Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying our product and finding our customer support responsive and helpful. It's great to know that our features are meeting your needs effectively.

We understand that every business has its unique requirements and that finding the right fit is crucial. While we're glad you've found our app to suit your needs, we also recognize the value that other services like Interakt, Delightchat, and Wati offer to their customers. Each platform has its strengths and areas for improvement, and we respect the effort they put into serving their users. Hopefully with our deep Shopify integration and ChatGPT powered order taking , we continue to break new ground together with you!