Reviews (228)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting engagement and conversion rates through WhatsApp marketing, noting significant improvements over traditional methods. It supports seamless management across WhatsApp, Facebook, and Instagram, with automation and custom flows enhancing customer interactions. The user-friendly interface and robust CRM capabilities increase operational efficiency and customer satisfaction. Merchants also praise the responsive support team and report substantial returns on investment, with up to 700% ROI.
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ZOKO team is far the best help in terms of onboarding and support. Highly recommend using their service!
Thanks for the positive words! We hope you do a lot of selling on WhatsApp using Zoko!
THANKS ZOKO, TREMENDOUS SERVICES, THEY DELIVERED WHAT THEY HAVE NOT PROMISED, HOPE TO WORK WITH YOU FOR LONG TERMS, LIKE VERY LOOOONG
Even tho the app is paid, still there is a "powered by Zoko" on your chatbot! looks cheap. store demo on the Shopify app store is not a store demo! it's a youtube video! so no way to find out how it functions before actually using the app. The spelling errors are not being highlighted and Grammarly doesn’t work on this app. Typing with big fingers on your phone, you will be in trouble! Support is excellent! The app has a long way to be that expensive! I personally think they should have offered free if they wanted to have their name on the app and charge this amount after perfecting it! I get a notification on my phone that I have a new message but when I open the Zoko app there are no messages even after refreshing the app unless I open Zoko on my desktop. not so convenient and I keep missing messages. Overall not mobile optimized at all. thinking of changing to another app.
I used this app to help me manage my whatsapp chats, as many customers prefer communication via whatsapp. It is quite technical, but great help is around. Thank you!
Thanks for the kind words and great rating! We are happy to have been of help to you!
Worst experience getting this thing running. No answer from their Whatsapp support and it apparently only lets you link to a standard Whatsapp account and not to a business Whatsapp account.
Edit: Their support answered finally, they've also asked me to remove this review.
Nonetheless, I wasn't able to link WhatsApp business and for some reason you'd need to link your facebook business profile through a 3rd party app. This review is not fake but an honest opinion. Maybe it works for other people, didn't work for me.
.................
Signed up. Waited for days and weeks to get registered but nothing happened. Was so excited but in the end.......So sad.
Hi we would love to have you as a customer.
We have tried to contact you via both the contact options you have provided
- WhatsApped you at: +65 66439660
- Called you at: +65 66439660
- emailed you at: customerservice@picketandrail.com
Feel free to reach us
on whatsapp at wa.me/917306017571 or email at contact@zoko.io . Looking forward to hear from you and help you get started.
We've honestly had a great experience with Zoko so far. We had been wanting to start WhatsApp marketing for a while but everything just seemed overly complicated to get started with. Then a friend recommended Zoko to us. Everything went super smooth. The app is easy to use and configure and customer support is super helpful. They guided us through all the mess of Meta permissions and complicated integrations. We're still starting out but have already seen some good results through Zoko. Would highly recommend :)
Thank you for sharing your wonderful experience with Zoko!
We are thrilled to hear that our platform has made your journey into WhatsApp marketing smoother and more accessible. It's fantastic to know that our app's user-friendly interface and our dedicated customer support team were able to assist you through the Meta permissions and integrations, making the process less daunting for you. We are delighted to see that you are already observing positive results, even in the early stages of your marketing campaign.
Your recommendation means a lot to us, and we are looking forward to continuing to support you as you further explore the possibilities with Zoko. Thank you for choosing us, and feel free to reach out anytime you need assistance. Happy marketing!