Reviews (238)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting customer interactions and managing orders via WhatsApp, leading to higher conversion rates and fewer abandoned carts. Features include automated messaging, easy product sharing, multi-agent support, and a no-code chatbot. The integration with Shopify and user-friendly interface are well-liked, and the support team is praised for their quick and effective assistance.
Refine
-
By rating
The app works perfectly. It has helped me to automate messages and confirm orders with my clients seamlessly. Setting up is really easy and the support team is amazing. Special thanks to Benn for helping me setting up my automations.
Great experience, They not only helped set up the account but also suggested for getting a green tick which they further helped to process the application behalf of us. Highly recommended.
The app works great. I use this app to notify my customers about their orders and for broadcasting promotional messages. Customer support is also good.
I love this app, very helping our business and customer service. The staff support quick respond and help us to explore/optimize the feature
Many feature you can get in this apps and hope can grow more
The experience with zoko has been very smooth. Had a few issues in creating some templates but the sales team were quite patient and efficient. They help us, guide us and are open to answer all questions and concerns. Very responsive team. It allows multiple agents at the same time. You can view all agent conversations anytime you wish, just switch to that agent's icon.
Thank you for taking the time to share your experience with Zoko. We're thrilled to hear that you found our platform smooth to use and appreciate the feedback on our sales team. At Zoko, we prioritize providing exceptional support to our users, and we're glad our team was there to assist and guide you through the process.
We understand the importance of seamless communication, especially when multiple agents are involved. It's great to hear that you found value in our feature that lets you view all agent conversations at your convenience.
Your feedback is invaluable to us, and we'll continue to work hard to ensure our platform and services meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Zoko!
Good app for standard WhatsApp flows such as COD confirmation and reviews. Customer support stands out - very responsive and one of the major reasons to stay with Zoko.
I would recommend the team to allow flow customisation as that will unlock more value for merchants.
The abandoned cart recoveries that we got out of this app was terrific ! We also found some useful workflows for some exception cases. Over all highly recommended !
We’ve tried other Whatsapp Business API services, but never stuck to one for more than a couple of months. With more other services, you don’t have a fantastic chat dashboard that allows multiple agents at the same time, streamlined functionalities for sending individual & bulk messages, ability to tag and categorise users to any extend you’d like, and personalise messages to each user. Plus, the customer support team is fantastic. They are ready to help you at any time including weekends and off-hours. The one thing that’s missing is chatbot functionality so that we can automate more of these processes. The team is working on that currently, so looking forward to that update!
It's a nice app, it saves a lot of time. Customer service is very appreciative. Though there are a few features you should add to make it even more smooth.
This app is amazing, it will connnect to your own whatsapp line and manage incoming messages with multiple agents and the best of all is that it is deeply connected with shopify being able to send all ecommerce notifications thru your own whatsapp!!! And the support is the best, they will meet with you any day you want to set every message and features from their amazing app. Thank you so much for developing this app!