Reviews (230)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting engagement and conversion rates through WhatsApp marketing, noting significant improvements over traditional methods. It supports seamless management across WhatsApp, Facebook, and Instagram, with automation and custom flows enhancing customer interactions. The user-friendly interface and robust CRM capabilities increase operational efficiency and customer satisfaction. Merchants also praise the responsive support team and report substantial ...

December 16, 2022

Espectacular la aplicación. Espectacular el servicio que ofrece ésta gran empresa tecnológica.
Sin lugar a dudas es la mejor aplicación whatsaap del mercado.

Sportech fitness
Spain
22 days using the app
March 2, 2023

Great guys, great job, I'm very happy that I started working with them.
They are making my store more effective, it's looking like I'm playing with the big ones.
Thank you for your patience.

אגן ברזל
Israel
22 days using the app
September 5, 2023

Had a few teething issues but the sales team were quite patient, open to answer all questions and concerns. Very responsive team. We had tried other whatsapp business API services over the years but zoko seems to be a very good fit for our business. It allows multiple agents at the same time. It gives the administrator full ownership and allows an effective way to delegate administrative duties. ...

Fresh To Dommot
Nigeria
Over 1 year using the app
June 1, 2022

Great app with helpful features for whatsapp business integrations, mainly for the newly launched websites/businesses. A REALLY Helpful support team. Great for blast marketing and broadcasts. Need to add certain basic features like multi language chat support with customers. Should allow re arrangement of the list of fixed 'quick replies'. The website is where all the features are available, on ...

Maxim Creation
India
Over 1 year using the app
Edited February 17, 2023

My old review:

"Zoko is costly compared to Wati. I started using Zoko for my D2C store. It was good. Then I used Wati for my B2B business. Comparatively, the amount of customization and flexibility we have on flows is more with Wati than Zoko.

One more thing is 1000 conversations per month are free in WhatsApp. Just like that, Wati is also offering 1000 free platform conversations. But Zoko is ...

Fully Tees
India
11 months using the app
November 26, 2023

Awesome product/app - stable app, quick customer support, awesome features.
I switched from Interakt, Delightchat, and Wati - some have poor customer support, unstable app, and messages not triggered properly.

Abbloo
India
12 days using the app
Bourbon Science Inc. replied November 27, 2023

Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying our product and finding our customer support responsive and helpful. It's great to ...

Edited October 14, 2021

We are using this app for transactional communication with the customers, and sending broadcast messages. It's fulfilling the requirements. The are improving as per the requirements, and their system is real easy to operate. Not to miss, the real time support we get from their team is appreciable.

SuperBottoms
India
10 months using the app
Bourbon Science Inc. replied November 18, 2021

Thank you! Love the scale at which your team does things! thanks for all the feedback and suggestions too!

September 23, 2022

I love this app, very helping our business and customer service. The staff support quick respond and help us to explore/optimize the feature
Many feature you can get in this apps and hope can grow more

Juara Store
Indonesia
9 days using the app
September 11, 2023

The experience with zoko has been very smooth. Had a few issues in creating some templates but the sales team were quite patient and efficient. They help us, guide us and are open to answer all questions and concerns. Very responsive team. It allows multiple agents at the same time. You can view all agent conversations anytime you wish, just switch to that agent's icon.

Ethnos Global
United States
9 days using the app
Bourbon Science Inc. replied September 14, 2023

Thank you for taking the time to share your experience with Zoko. We're thrilled to hear that you found our platform smooth to use and appreciate the feedback on our sales ...

December 15, 2022

Good app for standard WhatsApp flows such as COD confirmation and reviews. Customer support stands out - very responsive and one of the major reasons to stay with Zoko.
I would recommend the team to allow flow customisation as that will unlock more value for merchants.

Bumpadum
India
7 months using the app