Reviews (224)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting engagement and conversion rates through WhatsApp marketing, noting significant improvements over traditional methods. It supports seamless management across WhatsApp, Facebook, and Instagram, with automation and custom flows enhancing customer interactions. The user-friendly interface and robust CRM capabilities increase operational efficiency and customer satisfaction. Merchants also praise the responsive support team and report substantial returns on investment, with up to 700% ROI.
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Zoko's been a convenient go-to for communication – smooth interface and easy to navigate. However, it's a tad frustrating when certain messages aren't supported. Here's hoping for some updates to iron out these knks.
Thanks for your kind words.
We have noted your feedback for support on GIFs, Stickers, Reactions etc. Those, as you know, are not supported by the official WhatsApp API yet. We will have them as soon as WhatsApp API supports them.
We are working closely with WhatsApp to convey feedback and will let you know as soon as they are available
I use this app to integrate my whatsapp account with shopify store. At the beginning I was having some concerns to go for it, because I couldn't see them active in Social media. However after I met the team in an online meeting. everything was clear to me. I have just finished the onboarding 3 sessions which took around 1 month. In this month Zoko team came up with few amazing updates, that to me is a good sign which showed me that they are really active. My best feature 1) Abandoned cart flow
2) Review Flow 3) Broadcasting and Reports
4) Assigning agents
5) active customer Service 6) In chat store - a feature that allows you to share broducts/ adding to cart/ and send them a payment link all with in the chat I hope in the future they will allow us to have more customization in the flows. 100% I will recommend this app for any one who is looking to integrate their shopify store with whatsapp
I have been using this app for 15 days and I have to say it's a really great piece by zoko team. Great job.. few improvements are needed though..but it is still one of the best in the market
We’ve tried other Whatsapp Business API services, but never stuck to one for more than a couple of months. With more other services, you don’t have a fantastic chat dashboard that allows multiple agents at the same time, streamlined functionalities for sending individual & bulk messages, ability to tag and categorise users to any extend you’d like, and personalise messages to each user. Plus, the customer support team is fantastic. They are ready to help you at any time including weekends and off-hours. The one thing that’s missing is chatbot functionality so that we can automate more of these processes. The team is working on that currently, so looking forward to that update!
We have used Zoko for some time now and what we like best is their amazing customer service. The onboarding is just so smooth and their team is readily available to guide. Highly recommended!
Very useful tool of utilizing whatsapp benefit to its function. Several templates, automation and flow can be created by using Zoko
We have been ZOKO for our D2C brand promotional communication for about 6 months now. It is yielding good results and the team gives a good onboarding walk-through.
The reporting, linking of Shopify to ZOKo for campaigns, and support team agreement to entertain customer issues on calls can be areas of improvement.
It's a nice app, it saves a lot of time. Customer service is very appreciative. Though there are a few features you should add to make it even more smooth.
Nos ha gustado muchisimo, es muy amigable y fácil de navegar. El equipo de servicio está muy pendiente de ti todo el tiempo.
This app change our operations team world! We've wanted everything this app has for a lot of time, but could no find anything as easy to setup and with such a great support team like Zoko. We got verified in Whatsapp which is a big PRO, and in every step Zoko team was very supportive, obviously through whatsapp! Highly recommend!