Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless WhatsApp integration and robust functionality. It's praised for streamlining customer communication, boosting sales and conversions, and managing multiple merchants simultaneously. Features like customizable templates, automation options, and built-in Shopify automations for handling abandoned carts are highly valued. The support team is known for their prompt responses and helpful training videos. Merchants appreciate the app's stability, fair pricing, and regular updates.

September 13, 2023

Zoko has revolutionized our customer service and WhatsApp broadcast capabilities. With its user-friendly interface, efficient broadcasts, robust customer service tools, and commitment to security, it's a must-have for businesses. Zoko's reliability, responsive support, and regular updates make it an exceptional choice. Highly recommended!

Handmade Joy
India
4 months using the app
Bourbon Science Inc. replied September 14, 2023

Thank you for your glowing review! We're thrilled to hear how Zoko has transformed your customer service and WhatsApp broadcast operations. It's heartening to know that you've found our interface user-friendly and appreciate our dedication to security and continuous improvement. Your recommendation means a lot to us.

Please know that we're always here to support and assist you. We look forward to continuing our partnership and serving you even better in the future.

August 14, 2023

I would like to say, from installing the apps on shopify and then the team brief me on google meet, all are perfect. They have best support and sale team ! Whenever i say for meeting they urgently send us google meet link and solve our problems in a mins! I got supper sales from zoko and supper support from team ! Thank you for this amazing app!

SUGERCANDY
India
4 months using the app
Bourbon Science Inc. replied August 31, 2023

Thank you so much for your kind words and positive feedback! We're thrilled to hear that our app and support team have exceeded your expectations. At Zoko, our primary goal is to ensure our customers have a seamless experience, and it's heartening to know we're achieving that. Your success is our success, and we're glad to have played a part in your sales achievements. If you ever have any more questions or need further assistance, do not hesitate to reach out. We're always here to help. Thanks again for choosing Zoko! 🌟

August 18, 2023

Great Experience. Everything was smooth and easy with ZOKO. Highly recommended for everyone who wants to grow their business. They have excellent team to help you.

Timeless Boutique
Kuwait
4 months using the app
Bourbon Science Inc. replied August 31, 2023

Thank you so much for the awesome review! We're super stoked to hear you had a smooth experience with ZOKO. Our team rocks at helping businesses thrive, and we're all about that growth. Your shoutout means the world to us. If you ever need anything down the road, just holler. Keep crushing it! 🇺🇸🌟

September 11, 2023

The experience with zoko has been very smooth. Had a few issues in creating some templates but the sales team were quite patient and efficient. They help us, guide us and are open to answer all questions and concerns. Very responsive team. It allows multiple agents at the same time. You can view all agent conversations anytime you wish, just switch to that agent's icon.

Ethnos Global
United States
9 days using the app
Bourbon Science Inc. replied September 14, 2023

Thank you for taking the time to share your experience with Zoko. We're thrilled to hear that you found our platform smooth to use and appreciate the feedback on our sales team. At Zoko, we prioritize providing exceptional support to our users, and we're glad our team was there to assist and guide you through the process.

We understand the importance of seamless communication, especially when multiple agents are involved. It's great to hear that you found value in our feature that lets you view all agent conversations at your convenience.

Your feedback is invaluable to us, and we'll continue to work hard to ensure our platform and services meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Zoko!

Edited September 21, 2023

The onboarding process was seamless and we appreciate your assistance in every conceivable manner, and your team is truly exceptional.

Vilvah Store
India
About 1 year using the app
Bourbon Science Inc. replied September 24, 2023

Thank you so much for your positive feedback!

We're stoked to hear that the onboarding process went smoothly and that our team could assist you in every way. Our crew is here to provide top-notch service and we're glad we hit the mark for you. Your satisfaction is what we strive for!

August 31, 2023

Chandu and the Zoko team played a crucial role in app setup, elevating my store's efficiency and competitive edge. Their patient support, smooth integration, and user-friendly interface have streamlined workflows and improved customer service, establishing Zoko as an exceptional platform.

MPIL WELLNESS
India
4 months using the app
Bourbon Science Inc. replied September 1, 2023

Thank you immensely for your kind words and positive feedback.

We're elated to hear that Chandu and the entire Zoko team could assist in enhancing the efficiency of your store. Your satisfaction is our utmost priority, and we're glad the platform could deliver on its promise of streamlining workflows and improving customer service. We look forward to our continued collaboration.

September 29, 2023

We've honestly had a great experience with Zoko so far. We had been wanting to start WhatsApp marketing for a while but everything just seemed overly complicated to get started with. Then a friend recommended Zoko to us. Everything went super smooth. The app is easy to use and configure and customer support is super helpful. They guided us through all the mess of Meta permissions and complicated integrations. We're still starting out but have already seen some good results through Zoko. Would highly recommend :)

Episode Silver
India
4 minutes using the app
Bourbon Science Inc. replied September 30, 2023

Thank you for sharing your wonderful experience with Zoko!

We are thrilled to hear that our platform has made your journey into WhatsApp marketing smoother and more accessible. It's fantastic to know that our app's user-friendly interface and our dedicated customer support team were able to assist you through the Meta permissions and integrations, making the process less daunting for you. We are delighted to see that you are already observing positive results, even in the early stages of your marketing campaign.

Your recommendation means a lot to us, and we are looking forward to continuing to support you as you further explore the possibilities with Zoko. Thank you for choosing us, and feel free to reach out anytime you need assistance. Happy marketing!

May 27, 2022

This is an amazing app. It allows you to take your customer service to another level. The team is always attentive and very helpful. I recommend it

Gatto Con Personalità
Italy
Over 2 years using the app
January 6, 2022

At first, it was a little difficult to understand, but as and when we started using it we realized how powerful and easy it was to send automatic messages. The templates are very easy to set and the broadcast is the best feature. It helped us in reviving old customers who had not placed an order recently. If there were 6 stars I would have definitely given 6. Thanks a lot to the ZOKO Team for making this app.

Fast and Fresh Global LLP
India
Over 2 years using the app
January 31, 2022

Really love their support team. The platform is well equipped with a lot of useful features for my Shopify store.

Moon Brew®
India
About 2 years using the app