Reviews (202)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for boosting email collection and sales through its gamification approach. It offers easy setup, customization to match store branding, and features like automatic coupon injection and integration with key marketing platforms. The app handles high traffic well, and the customer support team is noted for their responsiveness and effectiveness in resolving issues, making it a reliable choice for enhancing customer engagement and sales.
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HORRIBLE. DO NOT DOWNLOAD. CUSTOMER SUPPORT IS HORRIBLE. THEY PROVIDE NO SUPPORT, AND THEY'RE REFUSING TO REFUND ME WHEN THE APP HASN'T BEEN WORKING FOR MONTHS...I ONLY NOTICED AFTER DOING A MANUAL CHECK. ABSOLUTE SCAM.
Hi there,
We’re sorry to hear you’re frustrated, but we’d like to clarify the situation for transparency.
The app was installed and actively billed through Shopify’s recurring billing system for several months. During that time, it was not visible on your storefront due to a script on your site that blocked it from rendering correctly. This was not an app-side malfunction, and unfortunately not something we can automatically detect without manual investigation.
Despite this, we issued a four-month refund as a courtesy, even though the app was installed, active, and incurring infrastructure costs on our end, and there was no obligation under Shopify’s policies to refund those charges.
We strive to be fair and reasonable with all merchants, and we always encourage reaching out as soon as something doesn’t appear to be working so we can help resolve it quickly. We’re happy to assist with setup, troubleshooting, or preventing future charges at any time.
We respectfully disagree with the characterization of this situation as a “scam,” but we appreciate the feedback and wish you the best moving forward.
Merci à Marko pour sa disponibilité et sa réactivité pour la bonne mise en œuvre de notre première campagne sur Wheelio.
Support is awesome and the product speaks for itself. There is a marked changed in conversion when I turn it off. Keep up the great work!
Marko is very professional and enthusiastic; he made my work easy and straightforward. Thank you for your support!
Good app, easy to use, high CR. But I think they should give us more option to customize the appearance, slices options, number of slices,...
awesome support team and app. Can definitely recommend!
Disgusting Chat Support
The customer got a reply within 30 mins of the ticket opening, which was not satisfactory and said we are disgusting. Being in this space for over 8 years and catered to over 100K stores, this makes us sad as a project. People having bad days and just posting vulgar posts because of that, unacceptable.
Worst app ever. Never pop up. Cancel subscription and still being charged. I have 2 charges , reach out too customer support and they claim not being charged. Not happy. Need find another platform for online store. This is not false. I have proof of charges on Shopify. It shows billing date and charges
This is simply false. We have contacted the customer and explained why they were charged by Shopify and we also issued a refund, even if we didnt need to.
If this is still left like this, our legal team will defend our brand name on false claims.
Karlo was extremely helpful, patient and professional. His knowledge helped me successfully address my issue.
Super fast concise help from Marko. This app has also generated me so much extra revenue, cant recommend enough.
Oliver