Reviews (791)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage wholesale and retail operations on one platform, offering features like custom pricing for different customer groups, net payment terms, and quick order forms. They appreciate the detailed discount settings, additional fee options, and product visibility customization. The app's stability with complex pricing and large volumes, along with responsive and effective customer support, is also noted positively.

November 11, 2016

Marius, our admin support, had been really prompt in responses, and effective in getting things resolved!

Am a happy customer of SuppleApp!
- Daniel, Singapore

Danieltaywh
Singapore
10 months using the app
January 27, 2021

Top service! And fantastic app. Its worth its money just for the service, but the app itself is doing everything i needed and more!

Lascentrum Norge AS
Norway
10 months using the app
November 10, 2022

Wow! After using Wholesale Gorilla then switching to Wholesale Club?? Wholesale Club was very helpful. and available.

UNSUN Cosmetics
United States
10 months using the app
Orbit replied November 10, 2022

Wow I'm so glad to hear this! Thanks for the glowing review :) - Emily, Head of Support

August 1, 2017

Great app! We specify pricing for 3 different types of clients per product, many with variants. App is easy to use and the support is great. Highly recommend.

Lunares Home
United States
10 months using the app
Edited February 16, 2021

It meets the requirements that I need to apply in my store and I had details with the App but the support has helped me to solve it in a good way, highly recommended.

Mi Tienda Fraiche
Mexico
10 months using the app
September 30, 2015

A fantastic app! Have been wanting an app like this for a long time. Great customer service and fast replies from the team. The majority of our sales is trade so it makes our wholesale customer's lives a lot easier by browsing and ordering online. Thank you once again.

Miss Patisserie
United Kingdom
10 months using the app
October 21, 2021

I would recommend this app. I used it for custom pricing and it works great. The support from Pixel Union is excellent.

Wholesale Beauty Luxury Products
United Kingdom
10 months using the app
Orbit replied October 21, 2021

I'm so glad to hear it's working well for you! :) - Emily, Support Lead

Edited April 8, 2020

THE BEST SUPPORT TEAM WE'VE EXPERIENCED YET!

We initially had some issues with getting the Wholesale Club app to work, but found out that this was due to some old apps we had uninstalled. Through the fantastic support team at Pixel Union they identified some code leftover from several apps that we had previously uninstalled which were interfering with their functionality.

Their team not only identified the cause of the problem, but when the support teams from these other applications did not respond to help remove their leftover code, the Pixel Union team helped us to remove the code and get the application functioning! We were SO impressed.

Thank you to the Pixel Union support staff for providing us with such excellent service. We're very happy with your support and look forward to growing our wholesale business with your amazing application!

Epic Honey Co.
United States
10 months using the app
July 21, 2015

We are a new company with very little website experience. I have built our site myself and believe me when I say I "googled", "youtubed" and "read tutorials" along with pulling my hair out all the way through it. I lead with all that to say I was at a loss as to what Wholesale App I needed. I downloaded a couple and when I say this one WON hands down I am not blowing smoke!! The others were very confusing on how to load products and price. This one was "simple" enough for even this Mom to understand. If by chance it wasn't (which it is) I would still recommend because of the Fabulous Support. I email with a laughable question and get an immediate response! Most of the time they have fixed it for me along with directions of the changes that were made. I am very grateful for the patience and speedy support. For someone who doesn't speak tech lingo Supple Apps has made me feel like a genius and our store is running at 100% We are so pleased our next app to download from them is going to be Buy One/Get one!

Peachy Blanks
United States
10 months using the app
May 25, 2022

I am at the early stages and developing a sales model for our process. What I liked about this app was that it seamlessly blends the retail experience in with the wholesale experience, so that a customer could in theory move from one to another with no change in experience. Equally I can move a Wholesale customer from one set of prices to another by simply changing a tag. A customer is tagged and all of the pricing on your site shifts to reflect their particular pricing - so change the tag and you change the pricing - Very Easy! The volume discounts offered allow me to work across both retail and wholesale to provide volume incentives and I am about to try their net terms option - again making it easier to work with wholesale customers. The Orbit team have been quick to get back to me. I am still learning but the benefits above were enough to swing it for me. I have asked that the team provide greater options for shipping allowing me to provide it after a certain spend, for different types of customer, so that I can further incentivise purchase behaviour. I hope that this will come in the future. My challenge with the apps have been to work out how to use bundles with this app, because they all want to control the cart. The solution I found was to select a bundle app which creates a product and thus is not competing with Wholesale Club for control of the cart - bundle kit seems to work well in this regard. If you like what I have found out - give it a go!

Zoop NZ
New Zealand
10 months using the app
Orbit replied May 30, 2022

Wow I'm blown away by this thorough review. I am so grateful you took the time to share these kind words. I can't thank you enough! So glad to hear the app has worked so well for you :) - Emily, Support Lead