The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
This app has a crazy amount of possibilities and the dev is super easy to work with. I highly recommend!
TKB Trading, LLC
Been using this app for years (3+) and the support team has never failed to impress me with the helpfulness. I hope they keep this momentum going forever.
First time using support. Had an issue with french symbols like accents not translating well to excel or open calculator. Alexander showed me a way to import in excel (instead of just opening it) and choosing the Unicode.. and I was able to use that same info on Open Calculator (office). They were very quick to help and all is right again.
Support could not be better. The app looks a bit intimidating, but I got excellent help from Chris! Thanks.
I use this for 10+ clients. It is flexible enough to fit all of my and their needs. Support is also very helpful in creating the desired file no matter the complexity.
I use this app to connect the fulfillment service. The implementation of the complex export file worked perfectly and the help of the support was excellent. I can recommend this app to everyone.
ONE Goal Gear
App has been amazing, support has been even better. Love this app, love the quick response and ease of use. 5*
I have been using this app for over 1 year because of lazyness and because they fixed once our template, however I must say that the people behind are very dificult to talk to, they are never willing to help and they never try to understand the customer's point of view.
We don't care learning your app. We have other things to do. You are here to provide support, thing that you don't do, you are just messing with us and getting on our nervs and losing our time and yours.
Is this how a customer support suppose to be and act? And after we have paid you for such a long time, you still come and say that you will charge me an hourly rate for a mistake that you did??? I find this unacceptable !
Do change your policies, as the way you act with your customers is not very nice.
Thank you so much for sharing your candid feedback. It’s our goal to provide customers with an excellent experience through the use of our applications. Please note we’ve provided you with a full refund for the duration of use of our application. We’re extremely apologetic that we are unable to meet your expectations. We encourage you to reach back out to us at any time if you feel like we could be helpful to you.
Awesome app and great customer service. They worked with us until we received the exact solution that we needed.
This app has been an essential tool for helping us download the order information we need in the format we need it in. The developers were quick to respond to questions, and immensely supportive in helping us set the app up as well as set the parameters for our custom report. I can't thank them enough for their excellent service.