Reviews (8,234)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

January 31, 2024

My process was fast. My agent was very nice.
- Regie

JackDeSpadesLLC
United States
7 months using the app
December 15, 2023

great customer service Quin helped me a lot !

unkwn.apparel
United States
About 1 year using the app
December 27, 2023

Terrible!
The app stopped working more than a week ago and customer service no longer responds. We don't know what the problem is and how to fix it, but it is causing us a lot of problems and we are left alone in this situation!

American Uncle
Italy
Over 4 years using the app
Yotpo - Email & SMS replied December 28, 2023

We sincerely apologize for the inconvenience. Our team is actively looking into this, and we've reached out to your team to help in resolving this.

March 19, 2024

john D made everything quick and easy for me.

Xscape
United States
5 months using the app
June 5, 2024

Rock thank's you

Clothwo
Benin
4 months using the app
November 21, 2023

Don was very helpful in solving the issue i was experiencing, the process was quick an efficient!

The Pump Cover Shop
Canada
11 months using the app
November 29, 2023

So far enjoying Yotpo's apps! The customer support is great. I had some technical issues that needed fixed and John D was able to help me quickly and efficiently!

Benetail
United States
About 1 month using the app
October 26, 2024

https://tww0wv-8i.myshopify.com/
https://tww0wv-8i.myshopify.com/
https://tww0wv-8i.myshopify.com/

BUYONE
Australia
44 minutes using the app
June 27, 2024

Je recommande cette application tant pour sa praticité que pour l'assistance.
D'ailleurs merci à Melvin pour sa patience.

Micati
France
About 2 hours using the app
February 7, 2024

Great support. This is the first time I found the service in this app. PL help me deal the problems fast. Thanks

Rabbitgoo
Hong Kong SAR
About 1 month using the app