Reviews (8,348)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effective, usage-based pricing, especially beneficial for small businesses and startups. It features advanced email marketing and SMS tools, precise segmentation, and effective tracking. The setup is straightforward, and it integrates seamlessly with other systems, including Yotpo's reviews, subscriptions, and loyalty programs. Merchants also appreciate the responsive customer support and a free tier that offers a generous email allowance.

December 15, 2024

Very efficient and, helpful. Very thankful to PL for all of her help and patience.

Mukonoiko
United States
About 1 month using the app
October 25, 2024

Jay was great help he got me verified very quickly I had no idea why it wasn't verifying me but Jay help massively and I got through the process with ease.

Tekleer
United States
22 days using the app
October 20, 2024

Rock N was really helpful and straight to the point. It was fast and effective setup to get verified

BohoCare Naturals
United States
4 months using the app
November 3, 2024

The plugin does not work proprely !
specially on the most important thing : abandoned cart workflow stopped to work on 26/10 for no reason !
And "Melvin" from support has no idea how their tool work so i wasted my time trying to explain to him how it's own software suppose to work.. but he keep driving me on none helpful information.. so bascially no way to make it work..

Emzi Paris
France
3 months using the app
Yotpo - Email & SMS replied December 10, 2024

Thank you for sharing your feedback, and we’re really sorry to hear about the frustration you've faced. We’ve already looked into the issue with the abandoned cart workflow and provided you with a solution, but we haven't heard back from you yet. We genuinely want to help and even offered to set up a call to assist you further. Please reach out if you'd like to revisit this, we're here to make sure everything works smoothly for you!

January 25, 2025

Joann -Thank you so much

Silkvana
Romania
3 months using the app
December 10, 2024

Customer Serice was amazing! Shout out to Melvin for the help. Very easy to use and user friendly app.

Ombré Noir
Canada
1 day using the app
January 21, 2025

The team is very supportive and helpful. I had the pleasure of working with Jay L who helped me get my policy and TFN number set up.

Sierra J Cosmetics
United States
About 2 hours using the app
November 20, 2024

My experience with yopto email and marketing was good and I hope it soon expands my brand and " P L " Was very helpful and patient with me I really appreciate the help great work !!!

Paid4everapparel
United States
About 20 hours using the app
November 11, 2024

Get app and even better customer service. Easy to use and has all the flows already all set up. A+

Chubby Chews
United States
4 days using the app
November 4, 2024

I talked with Melvin and he helped me resolve my problem in less than 10 minutes. I also didn't basically wait, as soon as I opened my ticket he answered me within a minute. Extremely satisfied!

Hellen Boutique
Italy
3 days using the app