Reviews (8,228)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.
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Joanne C. was quick, incredibly knowledgable and helpful. Solved my issues very quickly.
Super fast response and excellent support! Princess was so kind and was really helpful for me
The setup process was really easy and Melvin did an amazing and quick job and setting up the account and answering my questions.
BE CAREFUL - Abandoned Cart Reminders are not working if the abandoning customer is not a subscriber which is ABSURD!
This is not a marketing email, it's a reminder! I tried to explain that to their support and ask them fix the automation flow for cart abandoning emails, but they still did nothing!
Even Shopify Email app is allowing abandoned cart reminders to be send to non-subscribed abandoners, but not Yotpo. They think they know better.... It's like non-sending email confirmation with tracking because customer didn't click "subscribe to email marketing". :D
Tried to explain that, no luck.
We appreciate your patience and understand your frustration. Our goal is to ensure that our practices not only comply with regulations but also support your business objectives effectively.
To clarify, transactional triggers like Order Created, Shipped, and Delivered messages can be sent without subscribing because they provide essential updates. In contrast, Abandoned Checkout reminders are considered marketing communications because they are intended to drive purchases. As such, we require shopper consent to send these messages, which is crucial for maintaining legal compliance and protecting your business.
We understand this may differ from other platforms, but it’s a measure to ensure long-term benefits by respecting customer preferences and trust. We are committed to helping you optimize your processes within these guidelines.
Please let us know how we can support you further to achieve your goals. Your satisfaction is important to us, and we are here to assist in any way we can.
Thank you for your continued partnership.
I am very grateful to John D for his help and detailed advice. Thanks to his step-by-step detailed instructions, I easily verified SMS marketing.
Great job!
Quin is a great CSR. Quick and answers the questions.
Very quick and helpful response. Melvin did a wonderful job. He validated my account in minutes and was a huge help!
"PL" helped me today, the process was very fast and easy. She was very polite with assisting. I appreciate the help!
Jeffery T. was knowledgeable and quick to find a resolution for our embedded sign-up page. We appreciate having live chat that is available when we need them.
I was helped by Quin, she was super nice, patient, and helpful with account verification