Reviews (8,231)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

October 1, 2022

Iven E. responded to my needs in no time. He has been very helpful, now i can use the app thanks to him. Very nice app!

Boutique Militaire
France
11 days using the app
July 20, 2023

Thank you Joann C., your help was very nice, you took your time and provided the help I needed and answered promptly to all my needs. Thank you.

Cuppio
Canada
11 days using the app
Edited June 14, 2019

not good, difficult to use and sometimes I think has some bugs
I might just delete it. hope you modify your problem

Pupzday
China
11 days using the app
Yotpo - Email & SMS replied June 14, 2019

Thank you for your review. Can you please reach out to us by going to https://m.me/smsbump or just shoot us an email at support@smsbump.com. Would love to help you out and see what type of issues you are experiencing.

Best,
SMSBump Customer Care Team

October 17, 2017

I deleted the app just in 10mins after I installed it. Well the story is quite long. However, I’m really glad that I installed it back on. Not only the easy to use part make me confident about this app but also the support. Mike guide me through step by step, he is so patient and even test my app for many times and make sure it works. Guys, just give it a try! It will save u so much time to contact your customers for sales campaigns or order confirmations! Trust me! U will like it!

Lussocittasg
Singapore
11 days using the app
May 20, 2023

just installed and setting up now, seems like a good service. I am excited to finish setting up and start using right away.

GARNNE
United States
11 days using the app
Edited May 3, 2019

De momento va todo bien, parece que funciona, a ver si es verdad que me puedo olvidar de los mails. Por ahora estoy utilizando solo el modo automatico para recuperar carritos abandonados...

BULLZONE
Spain
11 days using the app
July 7, 2023

Excellent customer service by Princess, she was very helpful and very knowledge about what I needed. Thanks a lot

Baby Owl Kids
United States
11 days using the app
May 21, 2020

j'adore cette applications elle me facilite vraiment pour relancer mes panier abandonne, je recommande !

GoHoome™
Belgium
11 days using the app
October 6, 2022

Great customer service. Shoutout Fhoel! Is one thing to read a review but it different getting great customer service for yourself!

Far Above Apparel
United States
11 days using the app
February 19, 2024

Great app their people are always chilling and nice they answer me right away I had no trouble contacting them I'm very happy with their app cause it helps me make extra money on the back end of the app

Coolpho
United States
7 days using the app