Reviews (8,231)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.
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this app is simply amazing. you pay per campaign so no nasty hidden bills and its upped my conversion by about 20%. couldn't recommend it enough
thank you so much great help and services God bless you all for ever have a very beautiful day thank you .
All perfect. They help me a lot and I will use again this app for my shop. I´m really happy with the services.
Very friendly and efficient, I was helped by John and Regie who resolved my issues quickly. I recommend this app.
I don't know why but the abandoned cart recovery is not working for me and I can't find any useful help from support :(
Update August 22: It seems like they have new error on the system every week. This week, all my sms are failed to be delivered, and they still charge them. Can't wait to spend all my credit then delete this app.
Hello there! Stoyan here from the SMSBump team.
I am sorry to see that you had such an experience with our app.
I checked what happened here and it seems that there was a minor technical problem in the connection between two services. The problem was resolved in a couple of hours.
Everything should be working as expected ever since.
Let us know if you have any concerns.
UPDATE AUG 21st: We are still waiting for feedback from the client.
I am currently using this app in my store and with having a little trouble getting validated I reached out to the customer support and within minutes I was all set to go! It is a must have in my store!
Greatest app for sms retargeting & autimpations. also the easiest to use and the most complete! a lot of cool integrations.
good first impression. Impressed with the good service! Awesome and easy to follow the instructions :)
Experiencing the same problem with 19mileStore. Slow customer supports. Can't start my business waiting for their support! Fvck. Damn it.
Hello there! Stoyan here from the SMSBump team. I am sorry that you had to experience this. What happened was something that we were not expecting. Fortunately, it was resolved within the same day it was reported.
As I explained in the other similar review, there was a minor technical problem in the connection between two services. The problem was resolved in a couple of hours and since then there are no issues in this functionality.
Now that part of the system is greatly improved and this should not happen again.
As for the slow support - usually we are pretty quick to reply, however, as you can imagine, we had a lot of requests on that day and we were a bit overwhelmed.
I can see that the app is not uninstalled, so you should still be using it. If you do have any questions, feel free to reach out to us ✌️
UPDATE AUG 21st: We are still waiting for a feedback from the client.
TOP customers service so helpful, so patient i'm so happy with that they have fixed my issue in few minutes thanks a lot