Reviews (8,231)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.
Refine
-
By rating
Support rapide, compétent et patient !
Don a su me guider pas à pas pour résoudre mon problème au plus vite.
Encore merci !
Absolute worst customer service! We added the app to our store but have some basic general questions. We have scheduled several meetings, all of which get changed to different times. Every customer service representative so far has only wanted to sell us something. They can not answer any questions at all. They keep creating a "support ticket" for another meeting and then that person can't answer anything and has to create another "support ticket'. In the meeting we just had, the customer service rep was 17 minutes late and you guessed it- couldn't answer anything. We are not asking in depth questions. We just want to know how some features work and help with setting up our account. I even tried to use the live chat and all it wanted to do was sell me stuff. couldn't answer one single question!
We're so sorry to hear about your experience, and we'd love the chance to make things right. We've tried contacting you several times, but we have not heard back. Please reach out to us for assistance.
thanks to Jeff for his help !! he tooks so much time with me and now i will really appreciate to work with the app for sure :D thanks jeff !!
Lord. was very helpful and efficient while I setting up SMSBump. Great service! My problem was handled promptly. Tks very much! Anytime!!!
Found it a small bit difficult to get the attention of support with a recent issue but when I did, I got there full attention and they were helpful & friendly whilst helping me resolve the issue. Thanks Mladen from online chat support!
I still have not been successful at setting everything up properly, but I can say that I am very pleased with the customer service department for this app. Fhoel was right by my side helping me to troubleshoot my issues and even continued troubleshooting when I had to step away from my computer.
Thank you for writing a review — we value your feedback.
I would absolutely recommend this app! My website is official now! They were so very helpful and patient with me! Having an online store can be tedious but thanks to SMS BUMP and their staff they make it easier! Thank you all again!
Joann C was outstanding and extremely quick to respond. I had an issue that she quickly assisted on and helped to clarify.
Thank you for writing a review — we value your feedback.
I started using this app and found it very useful for setting up and recovering abandon cart sequencies
Don is super amazing and helpful, each time I made a mistake he would quickly find it and give me exact steps to correct it. 10/10 support might be one of the best I've ever talked to, that's the G.O.A.T right there!