Reviews (8,307)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly setup and effective marketing tools, including SMS and email capabilities with image and link embedding. They value the flexible pricing, especially the free monthly emails and usage-based charges, and the easy integration with Shopify and other platforms like MailChimp. Customizable features also allow for tailored marketing efforts, leading to increased customer engagement and sales.
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This application is really great, it allows great possibilities and the customer support is extremely attentive and present.
A special thanks to Reggie from customer support who did everything he could to solve the problems I was facing!
They were very helpful, i got fast answers and also they easly solved my problem. Moreover they gave me tips about changing my account settings.
this app seems like a nice app, i didnt try it yet but when i look at youtube videos people making huge profit, so its worth to try! let´s make profit
Support was great, I spoke with Don and he was very patient and supportive. Keep up the good work. Thank you
Very helpful his name was John D.
John D was really responsive and friendly. He really helped with verifying my account. Overall the app is pretty straightforward, but with customer support like this, its super easy!
It's a good app. and the customer service is excellent. Their live chat works 24/7 and the customer service agent "AJ T" helped me to solve all the problems and doubts I had. Recommend the app. 10/10.
I had an issue with failed sends but Marnie from CS was fast and helpful to find the issue. I appreciate the quick response time.
Thank you for sharing your thoughts with us!
It's so helpful for reducing abandoned checkouts at a massive rate. Also, there is chat support for 24 hours which is so rare for a Shopify app. SMS Bump is really the best app you can install on your store for sending automated messages
We have sent 47 messages
14 send
33 failed !!
By the way, they even charge money for failed messages!
Hello,
I’m really sorry to hear that you had this experience!
Your messages go through several touch points before reaching your customers. Failed messages may occur due to invalid phone numbers, destination rejections, routing errors, or even carrier level content blocks.
Unfortunately, I was not able to locate your account in our system to determine what may be been the case here, but please reach out to us at support@smsbump.com and we will be more than happy to assist you in resolving this issue with highest priority.
We hope to hear back from you
Kind Regards,
SMSBump Customer Care