Reviews (8,223)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.
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Simple but powerful app. Very easy to use and set up. I will say the validation process can be a bit, annoying. I understand the legal aspect of it and It's not time-consuming but if there's a way to avoid that one step it would be even better.
Customer support was nice and fast and the validation process was not long either so that's a plus. I'd recommend using the app 100%.
I've recently downloaded this app and it has been going very smoothly so far didn't give it a 5 star cause I've just started to use it
PL gave me the best service! I could not have asked for anything better, every question I had was answered.
great service support, quick and easy....very happy as a first time user. I had my account validated
I love the app! It's great and my friend introduced me to the app. What i like about it is that it's very easy to use and not complex whatsoever. Setting up automations is easy and you can even send gif's :D. Though i downside is that you can't manually send sms's.
If you don't intend to help, don't think any one has forced you to have an app here. Why don't you just close down?
It's been twice that I spoke to you guys, they say checking your profile and totally disappear. What nuisance is this?
Marine, helped me out perfectly with kindness and communication!
Very useful, and the setting is a bit complex but the live support Don is very helpful to solve my question
Been using it for about 3 months, sent few 1000's recover sms's and suddenly stopped working. The sms's stopped sending to customers. I contacted support to help us solve the problem and she just didn't understand me, maybe support don't speak english, i only received copy-paste messages that weren't answering my questions. I felt like she was joking with me. Not okay to judge a whole company by 1 person, but i can't stay without sms recover so i'll have to find another app.
Hello,
Thank you for reaching out.
After further review, I can see that the personalized suggestion that our colleague has previously provided was in fact the resolution behind your account’s messaging issue.
After the updates you have applied to your account settings, following your conversation with our team, we have ran some detailed testing, and another member of our team has reached out to confirm our results.
Your messages are now successfully sending from your account moving forward after successfully updating your account's personal settings.
We hope that you will keep using our app to send text messages and continue seeing great results.
Please let us know if there is anything further we can help assist with.
Kind Regards,
Yotpo SMSBump Customer Care
I needed my account verified, and PL helped me to fix my issues quick and easy. SMSBump is a great marketing tool.