Reviews (8,272)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its usage-based pricing, ideal for small businesses and startups. It features a user-friendly interface, customizable email templates, effective SMS campaigns, and advanced customer segmentation, enhancing marketing efforts and boosting sales. Seamless Shopify integration and responsive live chat support, along with comprehensive learning resources, make it a valuable tool for streamlining marketing operations by consolidating multiple tools into one solution.
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I went on this app to provide my customers with more notifications and alerts and PL helped me out alot he/she was very kind and supportive. Great service.
Marnie was really helpful, we're working on verifiction and is seamless, everything is so easy and fast!
Fhoel is great! helped very fast and with super nice service
Great app I really recommend to use it for every one who has Shopify and using SMS marketing
The customer support service in this program is one of the best. I definitely recommend it to everyone who uses SHOPIFY
Don helped me a lot with everything I needed to get my customers in the loop with email and sms messages. Appreciate it Don!
Don B saved & changed my life. He and the team at SMS really know how to help and get you started. The service was excellent and swift what more can you ask for!?
I used this app to send text marketing to my customers. This app is absolutely inefficient. I paid for texts to be sent to my customers and the texts never went through. I contact the support team and they told me they were having technical issues but could not provide an alternative solution. It takes tech support at least 20 mins to respond to your LIVE CHAT messages even after you can see they have read the chat. Very slow and INEFFICIENT. Don't waste your time on this app...very frustrating experience. I also used this app to send abandoned cart text messages and for the first time ever, my abandoned cart recoveries hit a low of 5%. My recovery was always at 7% or higher. SMSBump is the worst!!!
Hello and thank you for your feedback.
We took care of the refund for you.
Just to throw a bit more light on the case, there was a hiccup and a support member who was working on your case was investigating the issue you were describing hence the 20 mins to respond to your message. Definitely something that could have been communicated better.
As far as the attribution goes we've recovered 78 orders while you were using our software. The % of recovery is in thousands and definitely much higher than disclosed here.
Joann C was very helpful and patient while I added the necessary things to my terms on Spotify. Very helpful and patient
We appreciate your feedback, thank you!
The apps support is very quick, and they are very knowledgeable. I had a few minor issues, but they were sorted very fast. The app is a game changer, it's helping my subscriber list and customer list grow. The app is very feature rich and easy to setup and navigate. I love how it integrates effortlessly with Yotpo rewards and Yotpo reviews.
Great service backed by even greater support. Mylene was very supportive in getting my account launched. Def 10 out of 10, thank you and your team for everything you folks do! Recommending SMSBump to everyone I know!