Reviews (8,222)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

September 27, 2023

not compatible for PAKISTANIS as it charges pkr 109 per sms.

RQR SHOP
Pakistan
3 months using the app
Yotpo - Email & SMS replied September 29, 2023

We sincerely apologize for the inconvenience. Our team is actively looking into this, and we've reached out to your team to better understand the issue you're currently facing.

Edited November 16, 2019

My Partner originally had a bad experience with a customer service rep but the owner like Superman jumps in immediately and corrects the situation living up to the high standard of customer satisfaction they are known for. Updating rating and will update review more after spending some time with this app.

lovanaBrand
United States
2 months using the app
February 15, 2023

Easy to use and fast/attentive customer service (especially from Marnie) which makes it quick and easy to setup.

dabloo
Portugal
2 months using the app
July 6, 2020

very useful and easy to use. great support. It bring me a lot of conversions. Very recommended!!!!!!!

HL Shop 24
Italy
2 months using the app
Yotpo - Email & SMS replied July 6, 2020

Thank you for your kind words. If you have any questions, feel free to reach us. Also, if you think that we can improve something for you, do not hesitate to contact our support ninjas :)

February 19, 2019

Really good app, I am very happy that I use this app, my sales are very high and i hope that will be highest.

Dogs Gadget
Czechia
3 days using the app
January 29, 2021

Great app,Easy to use & has great rates.
It will help me so much & Im glad that I downloaded it. I have a few abandoned carts.

steezydollboutique
United States
3 days using the app
August 16, 2023

Regie was super helpful and helped me quickly set up my account for validation. Thank you for the excellent support

KOST
United States
3 days using the app
September 21, 2023

j'ai aimer l'assistance de Marnie

zivarra
France
2 months using the app
August 28, 2023

She was amazing as I am a new business owner. She answered all my questions and I was able to understand the instructions.

ISpleakLife365
United States
3 days using the app
October 1, 2023

keano helped me to verify my account and answered an abundant amount of questions I had with ease.

Kapital P
United States
3 days using the app