Reviews (8,264)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

June 18, 2023

djan has been great very understanding and replys fast also he assures me the whole way through the process I could not ask for a better service than what has been provided cannot wait to see the results of this app if your having trouble with the terms and services of sms don't worry about it they make it supper easy and it is very useful this new ai tech is crazy lol thank you guys for helping small business owners

SeiaLuxxBoutique
United States
About 2 hours using the app
June 14, 2018

We're just getting started and we're already amazed with the possibilities. Mike and his support team are incredible too, with detailed responses, best practices, and everything you need to get moving fast.

Milliondollarcollar
United States
About 2 hours using the app
October 19, 2020

their support said i do not need to import customer list even after my store is fully validated and reviewed

Sale Gardens
Malaysia
About 2 hours using the app
Yotpo - Email & SMS replied October 23, 2020

Hello! Stoyan here.

I've checked your case and unfortunately, as my colleagues already told you, there are strict laws for sending SMS messages. Unfortunately, your list was not compliant with those laws. We are doing this mainly to protect you because the fines are quite big. I know that we've already explained this to you privately but here is a summary: If you message your clients without them opting in properly, you can get a lawsuit for $500 to $1500 per text message.

I know that you've already uninstalled our app, but if you decide to give it another shot, do not hesitate to contact us. We can help you set it up properly, show you the best practices, and be there for you if you have any questions (we have 24/7 support).

All the best,
Stoyan.

January 10, 2024

Marni the customer service agent was beyond helpful and amazing. Thank you so much but the app is a little but complicated however with the help it was good

CIELO DENIM
Egypt
About 2 hours using the app
January 11, 2024

i had a little bit of trouble but Quin helpt me out!!! ty (:

Vanery
Netherlands
About 2 hours using the app
June 7, 2018

Seems promising so far! Excited to see the full potential!

Daily Schedule New York Ph
United States
About 2 hours using the app
October 18, 2023

Good support/ PL was friendly and fast to answer

MonBambin
France
About 2 hours using the app
July 7, 2020

Awesome customer service by Simeon! I just downloaded the app so I haven't had much time to test it out but so far, it seems easy to use and pretty straight forward. I am mainly using this to get abandoned carts sales back. I will give a more thorough update later!

All for Knotting
United States
About 2 hours using the app
Yotpo - Email & SMS replied July 8, 2020

Thank you for the kind review! Happy to see you are already using the abandoned cart automations. You can also check our flows :)

February 11, 2022

I need to transfer my credit from my previous long time account ago, and I didn't remember much information. Rosen at SMSBump Team, helps me find out the account and transfer the credit for my current SMSBump account. Thank you very much!

Captain's Cooler
United States
About 2 hours using the app
September 9, 2022

speed and seriousness
Thank you very much for your precious help and your professionalism
The handling went very well

Plantavie
France
About 2 hours using the app