Reviews (8,224)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.
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Customer service is beyond supportive and patience. John was extremely helpful and provided guidance that we needed. We were a bit intimidated with the app at first but John provided a step by step process for us to follow in order to accomplish our goals. We are grateful at this point and excited to use the app.
Thank you again
Bella
Setting up SMS marketing is more complicated than I thought. Some bugs and problems need to fix. I was stuck with technical rep Marnie for over an hour; she was accommodating and patient in solving the issues. I would give customer service five stars for sure, but the user's experience of SMSBump is four stars.
AJ was great! He answered all my questions and helped me start the verification process.
I was new to this app and Fhoel helped me with a lot of things setting up SMS. Great customer service
why in hell I can't go in the app?????????????????????????????????????? what do you mean you don't support "We don't support your chosen platform yet" so if you don't support it why you're app is in Shopify
Hello,
Thank you for reaching out.
I apologize for the trouble you are experiencing. I can see that my team member has been in touch to help resolve this for you.
Kind regards,
Customer Care SMSBump
The moment I opened the chat for help, customer service was right there to assist me and provided me with the information. I needed to upgrade and validate my page. So thank you sms/ Princess S for your great customer service.
found the support quick and friendly today, this assisant marnie made it easy. i really recommend this app
PL Help me so much when my store was blocked! I really appreciate his help. I was kind of getting frustrated but the problem is solve thank you pl!!!!
We appreciate your feedback, thank you!
once again, AWESOME customer support! thanks you so much for making things so clear in such a quick and efficient manner.
My first experience with this App was a great one. Joann was very helpful and patient with me while I go through the process of validating my number. It took a while because I am not the most tech savy LOl.I was not made to feel rushed. Thank you Joann!