Reviews (8,224)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

July 24, 2023

Customer service is beyond supportive and patience. John was extremely helpful and provided guidance that we needed. We were a bit intimidated with the app at first but John provided a step by step process for us to follow in order to accomplish our goals. We are grateful at this point and excited to use the app.

Thank you again
Bella

Collective Resiliency
United States
About 2 hours using the app
March 8, 2023

Setting up SMS marketing is more complicated than I thought. Some bugs and problems need to fix. I was stuck with technical rep Marnie for over an hour; she was accommodating and patient in solving the issues. I would give customer service five stars for sure, but the user's experience of SMSBump is four stars.

X JUMP
United States
2 days using the app
September 2, 2023

AJ was great! He answered all my questions and helped me start the verification process.

Revenge Karma
United States
About 2 hours using the app
September 30, 2022

I was new to this app and Fhoel helped me with a lot of things setting up SMS. Great customer service

Work Piece
United States
About 2 hours using the app
September 14, 2021

why in hell I can't go in the app?????????????????????????????????????? what do you mean you don't support "We don't support your chosen platform yet" so if you don't support it why you're app is in Shopify

Poodle Puzzle
China
2 days using the app
Yotpo - Email & SMS replied October 11, 2021

Hello,

Thank you for reaching out.

I apologize for the trouble you are experiencing. I can see that my team member has been in touch to help resolve this for you.

Kind regards,
Customer Care SMSBump

April 3, 2021

The moment I opened the chat for help, customer service was right there to assist me and provided me with the information. I needed to upgrade and validate my page. So thank you sms/ Princess S for your great customer service.

Keith & Kennedy
United States
About 2 hours using the app
February 4, 2023

found the support quick and friendly today, this assisant marnie made it easy. i really recommend this app

ParkWolos
United States
2 days using the app
December 27, 2022

PL Help me so much when my store was blocked! I really appreciate his help. I was kind of getting frustrated but the problem is solve thank you pl!!!!

bendeluxco@gmail.com
United States
About 2 hours using the app
Yotpo - Email & SMS replied January 20, 2023

We appreciate your feedback, thank you!

October 2, 2022

once again, AWESOME customer support! thanks you so much for making things so clear in such a quick and efficient manner.

Bee Coco Candle
United States
About 2 hours using the app
May 17, 2023

My first experience with this App was a great one. Joann was very helpful and patient with me while I go through the process of validating my number. It took a while because I am not the most tech savy LOl.I was not made to feel rushed. Thank you Joann!

AweAvenue
United States
About 2 hours using the app