Reviews (8,261)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

February 7, 2024

Quin was able to help me with all my problems today, by going in through my account and fixing them so I did not have to do anything! Great help!

Honored 2 Serve
United States
About 2 hours using the app
March 17, 2024

Marnie was perfect! very prompt with answering my questions and helped me navigate the website easily

Hair Vibez
United States
About 1 hour using the app
Edited February 5, 2021

I am using this app to automate my work and attract more customers to my site. By sending friendly notices to my potential customers I can motivate them to buy a nice mug for their morning coffee. This app is awesome and has great potential. It's a win-win! Bellasmugs.us

My Bellas Mugs
United States
About 3 hours using the app
July 14, 2018

It s look amazing! thanks for the developper !!

Joudyshop
France
About 2 hours using the app
January 21, 2024

Marnie was Great and Fast in approving everything. The Step by Step process was Amazing. Thank YOu!!

L'UMORE Signature
United States
About 2 hours using the app
January 16, 2024

PL helpt me very well

Myheate
Netherlands
About 2 hours using the app
February 4, 2023

Jeff was outstanding in assisting me in verifying my account. SMS Bump is a seamless experience so far.

Bakari Menswear
South Africa
About 2 hours using the app
Yotpo - Email & SMS replied February 10, 2023

We appreciate your feedback, thank you!

January 4, 2024

Completely useless and not customizable. I hope it didn't leave any code to slow down my store and there's NO "24/7" CUSTOMER SUPPORT like it says.

Njezin Put
Croatia
About 2 hours using the app
Yotpo - Email & SMS replied January 30, 2024

We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.

June 18, 2023

djan has been great very understanding and replys fast also he assures me the whole way through the process I could not ask for a better service than what has been provided cannot wait to see the results of this app if your having trouble with the terms and services of sms don't worry about it they make it supper easy and it is very useful this new ai tech is crazy lol thank you guys for helping small business owners

SeiaLuxxBoutique
United States
About 2 hours using the app
June 14, 2018

We're just getting started and we're already amazed with the possibilities. Mike and his support team are incredible too, with detailed responses, best practices, and everything you need to get moving fast.

Milliondollarcollar
United States
About 2 hours using the app