Reviews (8,224)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

July 7, 2020

Awesome customer service by Simeon! I just downloaded the app so I haven't had much time to test it out but so far, it seems easy to use and pretty straight forward. I am mainly using this to get abandoned carts sales back. I will give a more thorough update later!

All for Knotting
United States
About 2 hours using the app
Yotpo - Email & SMS replied July 8, 2020

Thank you for the kind review! Happy to see you are already using the abandoned cart automations. You can also check our flows :)

February 11, 2022

I need to transfer my credit from my previous long time account ago, and I didn't remember much information. Rosen at SMSBump Team, helps me find out the account and transfer the credit for my current SMSBump account. Thank you very much!

Captain's Cooler
United States
About 2 hours using the app
September 9, 2022

speed and seriousness
Thank you very much for your precious help and your professionalism
The handling went very well

Plantavie
France
About 2 hours using the app
September 27, 2023

Don was helpful.

Baby Biz
United States
About 2 hours using the app
July 18, 2023

I was having a hard time and had to speak with two different people to finally fix my problem but Keano M was a great help and did the job quickly.

Blueeprint
United States
About 2 hours using the app
July 23, 2021

Customer service is great! I had several questions while setting it up and they helped me every step of the way! Thank you!

Sunnybunnygardens2
United States
About 2 hours using the app
July 27, 2023

I'm a shopify novice, new to SMS marketing, and Joann C has provided excellent customer service thus far! Looking forward to seeing how this app can help our business provide important updates to our customers. Thank you, Joann!

Evergreen Planner
United States
About 2 hours using the app
May 28, 2023

Simply great experience with professional layouts & detailed plans. Thank Team for working in-depth keeping in view the user preferences.

wowinstore
United Kingdom
About 2 hours using the app
August 8, 2023

I haven't had the chance to do much with the app so far, but I love what I'm seeing and experiencing right out of the gate! Quin was super helpful on getting me set up and has made me feel much more confident in my decision to use this app. I'm really looking forward to what I can do to build our business using it! Thanks for everything!

Canaan Bible Book Shop
United States
About 2 hours using the app
March 16, 2019

No está mal, tiene buena estrategia para poder enviar mensajes en diferentes franjas de horarios, eso da muchas posibilidades.

FouHouse
Spain
2 days using the app