Reviews (8,159)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its easy setup and integration with Shopify, enhancing marketing campaign management. The customer support, especially from team members like Marnie and Quin, is frequently praised for its excellence. Merchants note the effectiveness of the SMS and email marketing features, such as sending pictures and links, which significantly boost customer engagement and sales. The pricing model is considered cost-effective, with free emails up to a certain limit and usage-based charges. Additionally, its quick issue resolution and seamless integration with other related apps and Shopify features make it a favored choice for e-commerce marketing.

October 20, 2022

Instant account creation and immediate chat support available makes this a slam dunk of an app. Thanks so much!

Healthier Mobility
United States
40 minutes using the app
July 12, 2023

Had really great service. Fast and to the point. Only took 10 minutes, responses came without delay. Great work from Quin.

NorthCrossHealth
Finland
40 minutes using the app
July 13, 2022

Great customer service and very quick to action support requests! The app was easy to set up and the knowledgebase is very clear on best practice set up.

Hilltop Hawk
United States
40 minutes using the app
November 2, 2019

For SMSBump.... We are not all techy people like this app assumes.
The app set up is hard for beginners. Otherwise its seems ok

Christmas Onsie
United States
About 21 hours using the app
August 25, 2022

A little overwhelming but the customer service so far is top notch and they have helped with everything ive needed assistance with.

Online Closet By Christine H
United States
About 16 hours using the app
July 24, 2023

The response was immediate and took a couple of minutes to complete my enquiry. John was very prompt. Excellent service.

TwoWheelWarriors
Australia
38 minutes using the app
May 25, 2023

App molto utile e facile da installare, utilizzo sempre sms bump per i miei clienti. Trovo che l'sms marketing è uno strumento che non deve mai mancare.

INmille
Italy
37 minutes using the app
June 15, 2023

Marnie was great and helped me getting setup quickly and painlessly. Looking forward to excellent service. Thanks

ca'jjon
United States
37 minutes using the app
January 1, 2023

Amazing CS from Iven! I am not to technological and every option/ link was shared so I can get my account set up. I even scheduled an appointment for tomorrow. Quick and great customer service from Iven. Thank you SMS Bump-Yotpo!

UnBox Style PR
United States
37 minutes using the app
Yotpo - Email & SMS replied January 20, 2023

Thanks for your feedback, we really appreciate it.

May 29, 2023

Joann C did a great job helping me figure out how to get this all up on my site. Thank you! Now i can easily hve everyone sign up for sms.

Belle Tete Baby
United States
36 minutes using the app