Reviews (8,231)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.
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Quin was amazing! She made the process so simple and helped me to fix any errors I was having
Follow up with Melvin went great as well
I've been using SMSBump for a while now for several stores and it's been a goood experience. I find the app is user-friendly and has significantly contributed to the success of my marketing campaigns. Thank you the team for their dedication and excellent service. Recently, I had a minor issue I reached out to their support team and was impressed by the swift assistance I received, particularly from John D.
This review is specifically based on the app's support. I had a few questions about validation due to an SMS issue and reached out to the online support. I was connected to Regie. Regie is fast, friendly, and extremely helpful. I appreciate the help with my issue.
Had an issue and John D did an amazing job of helping me solve my problem!!! Thank you so much for your amazing help. He even stayed on the chat with me while I corrected the issue!
Support is more than helpful. Bless you Regie + Melvin
THEY RUINED OUR BUSINESS, BEWARE, STAY AWAY!!!!
This app is BROKEN 100%.
1. They sent abandoned cart emails with discounts to customers who DIDN'T ABANDON A CART, THESE CUSTOMERS JUST PURCHASED AND ITEM AND THIS APP SENT A DISCOUNT TO THEM AFTER THEY PURCHASED THE ITEM! HOW AWFUL IS THAT GOING TO MAKE OUR CUSTOMER FEEL?
2. They didn't send abandoned cart emails to customers who actually abandoned the carts. Their support team said the customers need to opt in twice or the app can't send abandoned cart emails. They don't work when Shopify triggers abandoned cart events like usual marketing apps do.
IF YOU HAVE CUSTOMERS THAT HAVE ALREADY SUBSCRIBED TO YOUR EMAILS OR ALREADY PURCHASED SOMETHING FROM YOU, THIS APP WON'T SEND ABANDONED CART RECOVERY EMAILS TO THESE CUSTOMERS.
Even previous customers add items to their cart and abandon the cart, but this app doesn't send emails to these types of abandoned carts.
The worst thing is the customers who have already subscribed to emails should click the 'send offers via email' option in checkout for this app to send abandoned cart emails!!! WHO'S GOING TO OPT IN TWICE AND SAY PLEASE SEND ME ABANDONED CART RECOVERY EMAILS??? WHAT'S THIS LOGIC??
3. The email editor doesn't work with high-res displays (they are so common these days). Customer support told me to change my whole laptop's resolutions to a lower value so I could use this one single broken app, when I did it all the apps on my laptop looked stretched and weird. What kind of solution is this?
4. AWFUL CUSTOMER SUPPORT. They will give you stupid solutions just to make their app work, and they treat you like garbage.
SERIOUSLY STAY AWAY FROM THIS APP IF YOU DON'T WANT TO LOSE YOUR CUSTOMERS' TRUST AND LOSE SALES. SHOPIFY SHOULD BAN THIS APP. I'LL WRITE A MESSAGE TO SHOPIFY AS WELL MENTIONING THE DAMAGE THIS APP DOES.
I hope this review will save someone's business and that you won't go through this horrible experience we had to go through.
Thank you for reaching out and sharing your experience. We would like to clarify that the abandoned checkout flow does not require an email if an end-customer is signed in. If the end-customer is not signed in, there is a need to fill out the email address to trigger the flow. We've made repeated attempts to connect with you, but unfortunately, haven't received a response. If you're still encountering difficulties, we're here and eager to assist you further. Please don't hesitate to reach out to us.
This would be the second time I had to reach out to customer service, and on both occasions, I worked with friendly, professional, personnel. I worked with PL today and she was very helpful and professional. My account was activated and, on my way, to creating exciting campaigns. Thank you for your service, PL, and staff.
Princess has amazing customer service, she was patient and kind through the entire process! You guys have the best on your team
Melvin was fast and help with with my problem.
PL WAS VERY HELPFUL AND PROFESSIONAL YOU SHOULD GIVE THEM A RAISE !!