Reviews (8,272)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its usage-based pricing, ideal for small businesses and startups. It features a user-friendly interface, customizable email templates, effective SMS campaigns, and advanced customer segmentation, enhancing marketing efforts and boosting sales. Seamless Shopify integration and responsive live chat support, along with comprehensive learning resources, make it a valuable tool for streamlining marketing operations by consolidating multiple tools into one solution.

July 7, 2024

I chatted with John D to help me get set up and he was very polite and efficient.

Shelly Lynns Boutique
United States
3 months using the app
July 10, 2024

Melvin was very helpful with getting my account verified quickly!

Galaxy Transfers
Canada
2 months using the app
February 19, 2024

Super fast when giving answers and solutions. Thanks to John D for his help in installing the app.

Thank you AJ T for clarifying my doubts regarding the app and for your quick response in the chat

Mi tienda
Chile
11 months using the app
March 11, 2024

Marnie did a good job helping my number get activated for use. Pretty easy process via chat

LightingSlicer
United States
3 months using the app
March 14, 2024

Great support team! Had trouble with email support but the chat functionality is seamless. Quin helped me within 2 minutes and I was able to get back to assisting customers and revenue driving activities.

Easy and seamless to install as well!

Minimal Mini
United States
18 days using the app
May 10, 2024

Melvin was very helpful! Love the live chat feature. Excited to use the app!

Classic Charm Boutique
United States
6 months using the app
September 20, 2024

Not able to send sms campaign to 128 customer. it has been an hour and 0 sms were sent.

I was running a midnight sale but it went to waste

RosyWine
India
About 1 hour using the app
Yotpo - Email & SMS replied September 27, 2024

We understand how important your midnight sale campaign was, Our team made several attempts to reach out and offer assistance, but we haven’t heard back from you yet. We're always happy to help and want to ensure everything runs smoothly for your campaigns. Please feel free to connect with us anytime, and we’ll do everything we can to resolve any issue.

September 12, 2024

So far customer service has been easy and efficient. I have high hopes!

Monkey Rocket Candy Company
United States
About 1 hour using the app
April 10, 2024

Quin was very helpful and answered all my questions. I had so much confusion on how to verify my TFN but Quin was very patient and resolved the issue in a timely manner.

The Skin Cult
United States
11 months using the app
September 20, 2024

Thanks Melvin for your help, very kind.

CHEZA STORE CHILE
Chile
About 1 hour using the app