Reviews (8,231)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

April 20, 2024

PL was extremely helpfull and helped me to understand and also solve the problem I was in. Hope everyone will have Melvin to help them out when facing a rough situation.

DreamMakerz
United States
18 days using the app
January 29, 2024

Been using SMS Bump for SMS marketing for about 3 years now! I forgot how to verify an account for a client I am working with. I reach out to chat support and was connected with Quin. She was incredibly helpful and informative. Thank YOU!

Ocean Motion Store
United States
Over 1 year using the app
January 10, 2024

John D was super helpful with setting up my verification on my shop. It only took a few minutes!

Sydni Makes
United States
Almost 2 years using the app
Edited May 10, 2024

Staff are super helpful, especially Melvin and Joann. The platform is good, but the dashboard is super complicated and not user friendly, plus the form builders don't work well in Chrome on the desktop due to a bug, so it's impossible to access any options further down the screen. Switching over to Edge solved the issue.

Lilia Nash Jewellery
United Kingdom
20 days using the app
March 20, 2024

John D, was extremely prompt and quick to handle my verification process. Hope to run into John D again if I require any support in the future.

Curaga
United States
4 months using the app
April 12, 2024

they work fast if you have any issues. I worked with Melvin he was great!!!

sporadikstudios
United States
9 months using the app
December 7, 2023

PL was great and patience with helping me figure out why my popups were not working. Thank you so much again!

RoboTimeToyz
United States
11 months using the app
July 19, 2024

Melvin helped out great service.

Cigarette Mansions
United States
41 minutes using the app
May 15, 2024

Joann C. Was an amazing support!

Silky Radiance
United States
Almost 3 years using the app
May 7, 2024

Quin was extremely helpful and the process was really quick.

Not Home
United States
About 2 months using the app