Reviews (8,231)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.
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Needed some help with something and I instantly got an agent, PL. They fixed the issue quick and I'm happy with it.
"Rock", thank you so much for helping with my verification. Great Support system.
I'm just starting with Yotpo, but I've already seen that customer support is very fast, friendly, and helpful! Joann C was very kind and very quick to help me with a question on emails! Within seconds, I had my answer!
Joann C was very helpful with my query and really quick.
SMS Bump is fairly easy to use. There is also available help 24/7 through a chat now option and the support team is very helpful in getting your problem solved for you!
Great experience so far. "PL" very good customer service, helped me navigate through the app and get me set up. Very simple, love how it walks you through the steps. Liking more than klaviyo
excellent services quick and easy and very smooth to use thanks to marnie for helping me through my verification process
Marnie was a great help to letting us know about our API Integrations. Recommended app!
DOES NOT WORK PROPERLY!
Have contacted them multiple times because users who unsubscribe can not resubscribe. A message is sent to the user saying they are already a subscriber, but it does not change the status of the user. Multiple chats created to get this issue resolved, but it is still not correct.
Thank you for taking the time to leave a review, we sincerely apologize for the inconvenience. Our support team has tried contacting you to offer assistance, but we have not heard back. We encourage you to reach out so that we can better understand the issue you're experiencing.
John D was very helpful in understanding my problem and explaining the process of validation. He is very knowledgeable about the backend.