Reviews (7,098)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

Edited March 23, 2022

I was having problems updating my reviews and Radly got me right together. I love this app, it has helped grow my business

Divine Kloset
United States
Almost 5 years using the app
February 27, 2014

We are so happy with Yotpo! Immediately after it was set up, it sent an automatic email to recent customers of our store asking for reviews (not sure how far it went back, but looked like 2-3 months). The reviews started pouring in! We have tried in the past to solicit reviews from our customers, and it was like pulling teeth. The Yotpo platform makes it so easy for customers to submit their review, it works great!

Modefa USA
United States
Over 4 years using the app
November 21, 2019

Excellent and speedy support and implementation. You have implemented the code under Products page, exactly the way I requested. Thanks much Josephine.

Eshwar Bhakti
India
Over 4 years using the app
January 7, 2021

Great app and service! Very quick to answer my questions and efficient with uploading the code to the website!

LingoDodo
United States
Over 4 years using the app
Yotpo replied January 14, 2021

Thank you for your review, we really appreciate it!

October 2, 2019

very responsive and helpful support. this tool is good as well. We have been using it for many many years and never fail us

TST Tin Secret Singapore
Singapore
Over 4 years using the app
Yotpo replied October 8, 2019

Thank you for taking the time to leave a review - we're so happy to hear you're enjoying Yotpo!

September 2, 2022

Great help from an customer service agent called Jesus Lorenz. They were patient and went above and beyond to resolve my issue. Extremely happy with the app thus far.

September Rose Cosmetics
United Kingdom
Over 4 years using the app
February 15, 2022

The app suits my store very well and when I needed support they were very quick to come back to me and sort out my problem. Thank you!

Misty Cashmere
United Kingdom
Over 4 years using the app
Edited May 14, 2020

YotPo has been great! Customer feedback has been integral in identifying who really loves our products and how we can improve our customer experience. The Yotpo team even helped me install some of the code when I changed a Shopify theme. Thanks!

Slab Mule
United States
Over 4 years using the app
October 9, 2016

I find it very useful to get the reviews from customers but i do get emails to remind me there are ones waiting to be updated but there are not any as i update them according to receiving them otherwise very good

Bumpsnbabies Ie
Ireland
Over 4 years using the app
Edited October 11, 2023

The customer service is fantastic - big shout out to Jeorge Kenneth V & Ruzsel John who both helped installed the new 3.0 widgets onto my site with ease - Thank you so much!

Mainlinen Australia
Australia
Over 4 years using the app