Reviews (7,048)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

June 19, 2015

I love that we can get reviews up on our relatively new site on our products. All have been great. And yes I'd recommend it to others. Still in the free version to see how well it works but looking to upgrade as reviews keep coming in and sales grow as a result.

Solum Herbe
United States
Almost 5 years using the app
March 1, 2022

I currently use this app and was having a few issues, I reached out to their chat service and Eunice P helped resolve everything in a matter of minutes! I've tried several other reviews apps and yotpo blows them out the water! The absolute best!

The Minka Collection
United States
Almost 5 years using the app
August 21, 2013

Yotpo has improved so much! I tried it a couple of months ago and wasn't impressed. I gave it another go recently and found it's been hugely improved. I'm talking about the product features and the customer service as well. Dave has been great answering my questions promptly, under 24 hrs. Well done and keep it up! Check out our site for our customers' reviews: www.smartdroid.co.nz.

Smartdroid
New Zealand
Almost 5 years using the app
November 21, 2019

Great app to request product reviews! I had some issues validating my shopify token initially but Jo from support was super helpful and fixed the issue.

MERGE4
United States
Almost 5 years using the app
November 7, 2019

A great app. 5 STAR support from Eric Alcoseba, prompt and professional. Solving an issue in minutes.
Thanks
Anthony

Sauce and Brown
United Kingdom
Almost 5 years using the app
Yotpo replied November 18, 2019

Thank you so much for your review! Glad to hear our customer support team was able to help.

October 7, 2013

AWESOME App, so great to get real reviews for our store. Thank you for making such a fabulous tool! Gives validity for other customers!

Fed By Threads
United States
Almost 5 years using the app
February 19, 2022

Allen at Yotpo was really helpful in adding new reviews and suggestions about the code. Great service.

Teddy Mac - The Songaminute Man
United Kingdom
Almost 5 years using the app
Edited September 2, 2022

I've been using Yotpo for years. It's a great app and their customer support is excellent! I definitely recommend them.

Everything Truck Parts
United States
Almost 5 years using the app
Yotpo replied December 18, 2019

Thanks so much for leaving a review! Happy to hear our support team is hitting the mark.

March 9, 2022

YOTPO is an excellent app and really worth using for reviews. It's a great addition to any online retailer and gives solid confidence for new customers who might be wary. Online support is excellent and available 24/7!

Cheapasmokes.com
United Kingdom
Almost 5 years using the app
March 1, 2014

This is a GREAT review software. Our customers love to share how cute their kids look in our unique clothing and it helps new customers feel confident about purchasing from us. It didn't take us long to get the 100 reviews badge!

Little Trendsetter
United States
Almost 5 years using the app