Reviews (7,098)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

Edited May 7, 2023

Excellent customer service! If I have any problems at all with the widgets or app in general, I am always helped in a lovely, friendly & efficient way. A special thanks to Reinier for this! :)

Lauren Dickinson Clarke
United Kingdom
Over 4 years using the app
Yotpo replied October 28, 2019

Thank you so much for taking the time to leave a review. We're so happy to hear our customer support is hitting the mark and was able to help!

February 21, 2021

Yotpo is a very useful app to build trust with my customers. They often refer back to it. Customer service is outstanding, fast and efficient. Anne from Yotpo was so quick to help when I had a question implementing the widgets. Highly recommended!

Zingara Organic Fabrics
New Zealand
Over 4 years using the app
March 29, 2020

great app and help me import my different platforms reviews and their are quick response. I give five stars and recommend it

MingTaoXuan
Canada
Over 4 years using the app
July 19, 2022

We know for a fact that our customers use the reviews to determine whether or not they are going to buy from us. Love it! Customer service is phenomenal also. They even helped implement some code on our theme.

INI Sips
United States
Over 4 years using the app
August 5, 2020

This is an excellent review service app. I also love the fantastic support I receive. Easy 5 star rating:)

NutriNoche
United States
Over 4 years using the app
November 17, 2021

Yotpo has been great for my store and brand and super easy to configure and implement. The times I have run into technical issues their support team has been responsive and quick to resolve the problem

Chilau Foods
United States
Over 4 years using the app
Edited December 11, 2023

Time after time I am amazed by the customer service of Yotpo. The assistance from Daniel, Reinier, Ruzsel John, Kenneth John M and Gimbert has been amazing. I use this app to receive feedback from my customers. It really helps me know what people enjoy the most about my products. I recently experienced a problem with my site and a lady called Shyrene, was extremely helpful and fixed the problem within 10 minutes! I didn't have to do anything! Manny was also extremely helpful and would highly recommended! Reinier D solved a problem for me which would've taken days to complete but they went out of their way to create a spreadsheet in a couple of minutes. So pleased and thankful for this service!

Jessica Anderton Designs
United Kingdom
Over 4 years using the app
Edited March 4, 2022

Update 2022!
Lost my reviews and a quick note to Yotpo and they're back. Always a pleasure working with these folks. Nick, you rock! Thank you so much for all your help. Thanks Yotpo for the product. Just wow! I have been trying to get the reviews fixed for some time. Junalou came through and fixed everything for me and even added some extra review coding for my products page. I don't have a lot of time to be working on apps, etc. and Junalou took charge and made it all happen. The conversation rocked, they knew what to do, and just great people to work with. Much aloha!

Kona Natural Soap Company
United States
Over 4 years using the app
June 5, 2021

Rilu Jane was awesome, fixed our issue promptly and when asked to go a few steps further also executed these as requested with no issues at a all. I would not hesitate to recommend the service.
Thank you very much :)

goodMix Foods
United States
Over 4 years using the app
Yotpo replied June 6, 2021

Thank you for taking the time to leave a review. We're happy to hear you had such a positive experience with our customer service.

Edited May 31, 2021

i love YOTPO! I have the free version and it is amazing because everything is automated! It sends my buyers an email and without me even noticing I have many new reviews a month! I love that I can filter the reviews depending on how many stars they give me! When I grow more I will be purchasing the payed version for sure! Very recommended! Plus Junalou helped me solve my issues very fast and very kindly!

Effekt Nutrition
Colombia
Over 4 years using the app
Yotpo replied June 1, 2021

Thank you so much for your review. We're thrilled to hear you're enjoying using Yotpo!