Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

August 24, 2021

My reviews were not populating because I merged product variants into one product, and I spoke to someone at Yotpo on chat (Eunice) and even though she (not sure if it's a real person) said it was out of the scope of work, she would help repopulate them and she did within the hour! Great service!

Prospect
United States
About 4 years using the app
January 16, 2014

Very slick app. I highly recommend it. Yotpo has their shit together! Well done.

Joseph Wesley Black Tea
United States
About 4 years using the app
Edited August 2, 2021

We recently updated our Shopify theme and I was having a hard time figuring out if the Yotpo app was operating correctly. I chatted briefly with Sheen and got the help I needed. So, in addition to providing a swell way to collect reviews, they back up the app with swell customer service. Awesome. Thank you! Once we finalized our theme update, I noticed our product reviews were not showing up on our product pages. I contacted support and Orly helped get things sorted out. I couldn't ask for better customer service. Thank you!!

MooBuzz® All-Natural Leather Protection
United States
About 4 years using the app
March 18, 2018

Launched our store a couple of weeks ago so we got just a few orders only. It did get us one review so far!

Duranoutdoors
United States
About 4 years using the app
Edited May 5, 2021

I used this app to get reviews and it was super easy to set up! Am really enjoying the ease of use and simplicity in setting up. Customer Service was great too. Updated review 5-4-21 Great service from Anne today. Could not have resolved issues without her!

Sitara Collections
United States
About 4 years using the app
Yotpo replied September 21, 2020

Thank you for taking the time to leave a review! We're happy to hear you're up and running and that set-up went smoothly.

Edited November 23, 2023

Thier customer service is absolutely wonderful!! They helped me do so so much to make my site look beautiful and be so user friendly. This app is crazy worth your while! Check them out!!! Thanks Arven for your time and patience :)

Live Free Wellness
Canada
About 4 years using the app
Yotpo replied November 18, 2019

Thank you for the absolutely glowing review! We're so happy to hear you're enjoying Yotpo and seeing the benefits.

July 9, 2020

Great app, one of the best out there. The higher tier subscriptions are expensive and out of reach for smaller stores. Would love to add ratings to google shopping products but that is out of reach for my shop at the moment. Get this app for great user generated content and reviews!

Coconutsy
Australia
About 4 years using the app
May 15, 2013

Great product and extremely fast customer service. If you dont have this App you are missing out. A++++

Habitat Imprint
United States
About 4 years using the app
April 7, 2015

Great app to use - easy to manage - awesome customer service!

Otavea
United States
About 4 years using the app
Edited June 23, 2021

This is such a great app and the support is AMAZING both times I have reached out for help! I have been using it for a number of years now and it has been a great addition to my store.

Babes & Kids
South Africa
About 4 years using the app